Chewy Leadership Employee Reviews
What do you like best about the leadership team?
Open to hearing viewpoints that do not exactly align with their own.
Kind, caring, tough but fair. Very approachable. Most approachable exec team I've had in 10+ years of Corp America.
Review from HR Dept
They really value your input and want to know about your experience (what can be improved, what's going well, etc.)
Review from Marketing Dept
They are very informative and also attentive to the general population of employees. In a nutshell, they listen!
Review from HR Dept
Flexible, understands how developers work and not pressuring
Review from IT Dept
Collaborative, Supportive, Always customer focused
Review from Marketing Dept
Helpful, always present, forward thinking
Review from Operations Dept
Very understanding and compassionate people, they care about their employees as much as they do the business
Review from Customer Support Dept
Leadership is driven to meet customer needs and grow the company long-term; rare for a public company.
Review from Marketing Dept
Responsive, easy to get ahold of and they listen to new ideas. Take quick action on implementing changes.
Review from Product Dept
nice, friendly. overtime, rewards, food
Review from Sales Dept
Not great, cant comment much
Review from Operations Dept
They need more training in safety and help with injuries
Review from Product Dept
Some of them are very friendly and helpful. Some bot soo much, it's a mixed bag.
Review from Operations Dept
How they help me with my calls
Review from Customer Support Dept
Every single team leader wants to succeed, and are glad to make sure you do the same!
Review from Product Dept
I treat my fellow employees as I like to be treated. I show respect and loyalty to my employees I work the same they do . Being in maintenance when you walk through those doors you do know when you will get back home. I am also a work with RCCC as a Mentor for one employee who going to apprentice
Poor leadership, bad micro management. Cant keep staff around due to management bad mouthing staff and workmanship
Review from Operations Dept
Teamwork, focus on our customers, internal positive work culture and commitment to a common mission to serve fur babies!
Review from HR Dept
They are very flexible and easy to get along with
Review from Product Dept
What does the leadership team need to get better at?
Hiring competent team leads preferably from inside the company. My current supervisor is newer than I am and cancels most huddles and I have yet to have a 1 on 1 been on the team for over a month.
Review from Customer Support Dept
Leadership needs to get better at leading. There is no leadership presence or direction to unify teams together, and there is little communication from leadership on topics that matter to employees. Teams operate in silos with no regard for other teams, platforms, or internal user experience.
Review from IT Dept
Treat the employees like real people with real lives. Also, they need to let people who want to come back for a third time come back.
Review from Operations Dept
They need to learn their jobs to teach us are jobs. Someone needs to get hr people to do their jobs instead of doing their nails, playing on their phones, or trying to find a new man.
Review from Product Dept
The culture was never mature or healthy, however it made a drastic downward spiral when customer service was moved out of the corporate building. We were left with the VP of Customer Service and no one overseeing her. HR reported to her too which helped conceal the way she mistreated the employees.
Review from Customer Support Dept
Bosses never work but always criticizing the people under them.
Review from Customer Support Dept
The team needs to manage the business based on facts and data. Nepotism is rampant. Be a better listener work through influencing your teams, not Micromanaging every granular detail
Review from Admin Dept
Actually Doing their job better
Review from Customer Support Dept
How to give Constructive Criticism instead of just criticism.
Review from Customer Support Dept
Listen to engineering when developing technology strategies.
Providing our employees the same service at a minimum that we are expected to provide to our customers at any given time.
Review from Customer Support Dept
Inspiring and providing strategic goals!
Review from Admin Dept
Talking to their employees and show respect
Review from Operations Dept
The HR department in Ocala is a JOKE and lazy.
Review from Product Dept
Communication and values regarding employees
Review from Product Dept
Communicating, enforcing rules, being on the same page, actually care about your employees
Review from Product Dept
Everything. Favoritism is rampant and they are losing talent from Ivy League universities and favoring less-skilled, far more robotic replacements. Company does not foster synergy and workflow is manual and not automated. Lots of pointless meetings. Not a great place to grow.
Review from HR Dept
talking to people. they act like we are kids and talk to us however they want. that's why there is such a high turnover rate.
Review from Sales Dept
Not micro managing . Listen to the employees.
Review from Operations Dept
They need to stop doing favoritism and stop writing you up for the most stupidest thing
Review from Product Dept