Chewy Leadership Employee Reviews
What do you like best about the leadership team?
Everyone is nice and supportive
Review from Engineering Dept
Listen to different view points.
Review from HR Dept
My manager and team care about me as a person and are interested in knowing about me.
Review from HR Dept
Their vision and commitment to creating the best team member experience possible.
Review from Marketing Dept
Clear decision making, thoughtful and intentional growth and expansion, fiscally responsible.
Review from HR Dept
They are truly authentic in how they show up and engage with team members.
Review from HR Dept
They treat us like humans and they act like humans
Review from Communications Dept
They are invested in the company succeeding.
Review from HR Dept
Leading the company in the right direction.
Review from HR Dept
Our ability to accelerate time- they invite us to fail fast in order to innovate.
Review from Operations Dept
Highly strategic and focused on growth
Review from HR Dept
The leadership team is honest, transparent, and inspirational
Review from Executive Dept
They are Smart, focus, kind leaders.
Review from HR Dept
They are transparent and care
Review from HR Dept
They are personable go getters
Review from Admin Dept
They lead with empathy, and work hard to ensure we prioritize both the external and internal customers
Review from Admin Dept
Clear and achievable goals that are logical, good information flow, make themselves available, concerned about process as well as profits. Focus on and model the operating principles. Generous with positive feedback and celebrating wins, focused on fixing issues to help productivity.
Review from Business Development Dept
Our leadership team cares deeply about Chewy and our team members. They encourage a culture of innovation!
Review from HR Dept
Fast, nimble and high execution. The pace is energizing and exciting and I love how much I have the opportunity to learn and grow.
Review from Admin Dept
They are clear with company goals, communicate effectively and demonstrate they care
Review from HR Dept
What does the leadership team need to get better at?
Hiring competent team leads preferably from inside the company. My current supervisor is newer than I am and cancels most huddles and I have yet to have a 1 on 1 been on the team for over a month.
Review from Customer Support Dept
Very little tops-down prioritization across initiatives, as teams create annual operating plans in siloes & those plans are reviewed & approved individually. This results in scattered & often conflicting priorities by the time they're socialized to employees, leading to confusion & inefficiency
Review from Marketing Dept
Communicating and aligning all organizations. Stop the silos.
Review from Operations Dept
There are significant disconnects in vision, priority, and culture at each level of Chewy's hierarchy, and there's a general lack of accountability to match.
Review from Operations Dept
Communicate better. We have new people on our team and we never received an introduction email to know who they are and what they will be doing.
Review from Operations Dept
Being truthful, care for employees, recognize performance
Review from HR Dept
Listening to the little people. follow our operating principles, especially Keep It Simple
Review from HR Dept
The leadership team needs to get better at taking off their blinders to the low morale. Team members do not feel heard, feel they have no opportunity to make a difference and many feel compliant rather than committed. Our leaders are blinded by the OPs.
Review from HR Dept
Being actual leaders and stepping up when needed instead of delegating work to others because they think it is "Above" them. So many people want leadership roles but when they finally get them they dont know how to lead
Review from Customer Support Dept
Cross-functional information-sharing and collaboration. Retention of employees - at all levels.
Review from Customer Support Dept
transparency and communication. we should all have clear expectations that people do not get to throw to the side just because they are leaderships favorite. if we both have the same role and are doing the same functions, we should be treated equally. being besties with your manager should not be ok
Review from Customer Success Dept
they need to lead by example instead of talking to eachother the whole day while other employees need their help
Review from Operations Dept
Empowering and trusting those that are below them that are doing the work. Let go of the control and allow others to flourish with brilliant ideas.
Review from HR Dept
So much focus and importance is put on cutting costs. Managers do not always care about flexibility and mental health of their employees and the stress that these high expectations put on their employees. And no reward for meeting or exceeding expectations.
Review from Marketing Dept
The managers within Supply and LHC should have a real hard look at how they operate, and the Chewy operating principles, which there is NONE! CUSTOMERS FIRST, DELIVER RESULTS, EARN TRUST, OPERATE AT DEPTH, ACCELERATE TIME, ACT AS AN OWNER, DEBATE OPENLY, COMMIT FULLY, BUILD HIGHPERFORMING TEAMS, etc
Review from Operations Dept
understand csr need other things to do to break up the day
Review from Customer Support Dept
Consistent and complete communication is the best thing this leadership team can do.
Review from Customer Support Dept
No one seems to care about work/life balance or work preference (remote)
Review from Customer Support Dept
The executive team at Fulfillment Centers need to fight for their employees. Team members here are over worked and underpaid. We are the true backbone of making this company possible, yet we are treated the worst. Right now we are still being paid at poverty levels.
Review from Operations Dept
Organization, consistency. i moved to a new team lead against my will and its inconsistent the amount of care i received from my previous manager to the one i have now. Its astonishing how an employees worth and work ethic can change when they are supported vs. unsupported.
Review from Customer Support Dept