-24
eNPS Score
Q&A With Chewy Employees
We work in an open-space, collaborative environment that values integrity, creativity and accountability. Our team of passionate pet lovers approach each day with a get-it-done attitude and a side of entrepreneurial spirit. Our customer-first mentality allows each team member to make an immediate impact on the business no matter their role. At Chewy.com, you go home each day knowing you've made a difference.
How employees describe working at Chewy
Customers call screaming at us for mistakes of previous reps. We need more competent training and to make sure ALL departments are on the same page.
Review from Customer Support Dept
peace of mind for all pet
Customer service is top notch. If there is ever a problem with a shipment, they handle it quickly. Another plus - you can actually talk to a real person that speaks good English. Keep up the good work!
Great company!! Always responsive and kind. Demonstrates integrity. They care. You talk with a real person if you need to contact the company. Congratulations. You are doing so many things so very well! I appreciate you all so much!
Consistently outstanding customer service unmatched by any other company
What it's like to work at Chewy
- Chewy employees generally work 9.6 hrs a day
- Employees at Chewy report the work pace is extremely fast
- On a typical day, employees at Chewy have 1 meeting
- 70% of Chewy employees look forward to interacting with their team every day
- Chewy employees most often take 0-10 paid vacation and sick days each year
- 67% of Chewy employees report they are happy with their work life balance
- Chewy employees never get valuable feedback on how to improve at work
- 54% of Chewy employees call their work environment positive
Q&A With Chewy Employees
IDX: 25 TOT: 87
What is the daily attire at Chewy?
very casual
What is Chewy's policy towards pets in the workplace?
Only the few people at the top.
How helpful was your Product team when you were first hired at Chewy?
Not very helpful. They are not well versed in their jobs
How are the career growth opportunities on the Product team at Chewy?
Terrible. They are limited and don't like long term employees.
What's the internship program like at Chewy?
There is none
How does Chewy handle HR issues?
Terrible, HR is a bunch of college grads with no experience that have no idea
How does Chewy measure success and growth in the Product department?
They don't, they don't care, they don't have any success or growth
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Can you please tell me what your current DEI position is?
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Is there a contact email or phone number for HR? Any help would be greatly appreciared. Thank you
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What do I need to bring to open interview
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does Chewy hire disabled people
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What is your employee health insurance deductible?
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What is Chewy’s HR email address?
Curious about what work's like at Chewy?
Anonymously Ask Chewy Employees Any Question
Should I work at Chewy?
32% of Chewy employees would encourage their friends to become coworkers, whereas 12% are neutral and 56% would not recommend working at Chewy to their friends.
| 32% | Promoters |
|---|---|
| 12% | Passive |
| 56% | Detractors |
Recently Asked Questions about working at Chewy
- Is it possible to switch teams at Chewy? If so, what is the process?
- What is the onboarding process like at Chewy and how long does it last?
- What kind of activities do employees at Chewy participate in outside of work?
- What makes you the most proud about working at Chewy?
- What kind of relocation or moving stipends does Chewy offer?