-24
eNPS Score
Q&A With Chewy Employees
We work in an open-space, collaborative environment that values integrity, creativity and accountability. Our team of passionate pet lovers approach each day with a get-it-done attitude and a side of entrepreneurial spirit. Our customer-first mentality allows each team member to make an immediate impact on the business no matter their role. At Chewy.com, you go home each day knowing you've made a difference.
How employees describe working at Chewy
Customers call screaming at us for mistakes of previous reps. We need more competent training and to make sure ALL departments are on the same page.
Review from Customer Support Dept
peace of mind for all pet
Customer service is top notch. If there is ever a problem with a shipment, they handle it quickly. Another plus - you can actually talk to a real person that speaks good English. Keep up the good work!
Great company!! Always responsive and kind. Demonstrates integrity. They care. You talk with a real person if you need to contact the company. Congratulations. You are doing so many things so very well! I appreciate you all so much!
Consistently outstanding customer service unmatched by any other company
What it's like to work at Chewy
- Chewy employees generally work 9.6 hrs a day
- Employees at Chewy report the work pace is extremely fast
- On a typical day, employees at Chewy have 1 meeting
- 70% of Chewy employees look forward to interacting with their team every day
- Chewy employees most often take 0-10 paid vacation and sick days each year
- 67% of Chewy employees report they are happy with their work life balance
- Chewy employees never get valuable feedback on how to improve at work
- 54% of Chewy employees call their work environment positive
Q&A With Chewy Employees
IDX: 75 TOT: 91
What do employees at Chewy think about their benefits?
Chewy employees rate their overall benefits a B- and most of them think the perks are Good. 66% of Chewy employees say they are satisfied with their benefits. The majority of employees also get 0-10 days of paid vacation, and most of the employees believe the cash value of their benefits is less than $500/mo.
How's career growth and advancement at Chewy?
43% of the same employees also feel like Chewy is invested in their career growth. On average, majority of employees do not have a mentor to help them navigate their career at Chewy.
How are the managers at Chewy?
Chewy employees rate their manager a D+ or 59/100 and the majority do not believe their manager truly cares about them as a person. Most of the employees (86%) also feels pretty comfortable providing negative feedback directly to their boss.
What's the pay like for employees at Chewy?
Chewy employees rates their pay and overall compensation a C+ or 64/100. 55% of employees believe they are paid fairly and 67% of employees get raises every year.
Curious about what work's like at Chewy?
Anonymously Ask Chewy Employees Any Question
Should I work at Chewy?
32% of Chewy employees would encourage their friends to become coworkers, whereas 12% are neutral and 56% would not recommend working at Chewy to their friends.
| 32% | Promoters |
|---|---|
| 12% | Passive |
| 56% | Detractors |
Recently Asked Questions about working at Chewy
- Is it possible to switch teams at Chewy? If so, what is the process?
- What is the onboarding process like at Chewy and how long does it last?
- What kind of activities do employees at Chewy participate in outside of work?
- What makes you the most proud about working at Chewy?
- What kind of relocation or moving stipends does Chewy offer?