Q&A With Chewy Employees

We work in an open-space, collaborative environment that values integrity, creativity and accountability. Our team of passionate pet lovers approach each day with a get-it-done attitude and a side of entrepreneurial spirit. Our customer-first mentality allows each team member to make an immediate impact on the business no matter their role. At Chewy.com, you go home each day knowing you've made a difference.

How employees describe working at Chewy

Customers call screaming at us for mistakes of previous reps. We need more competent training and to make sure ALL departments are on the same page.
Review from Customer Support Dept

peace of mind for all pet

Customer service is top notch. If there is ever a problem with a shipment, they handle it quickly. Another plus - you can actually talk to a real person that speaks good English. Keep up the good work!

Great company!! Always responsive and kind. Demonstrates integrity. They care. You talk with a real person if you need to contact the company. Congratulations. You are doing so many things so very well! I appreciate you all so much!

Major misalignment between orgs. Responsibilities and quality siffer from team to team.
Review from Admin Dept

Chewy employees generally work 9.7 hrs a day
Employees at Chewy report the work pace is extremely fast
On a typical day, employees at Chewy have 1 meeting
72% of Chewy employees look forward to interacting with their team every day
Chewy employees most often take unlimited paid vacation and sick days each year
62% of Chewy employees report they are happy with their work life balance
Chewy employees typically get valuable feedback on how to improve at work Once a month
53% of Chewy employees call their work environment negative

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Should I work at Chewy?

29% of Chewy employees would encourage their friends to become coworkers, whereas 11% are neutral and 60% would not recommend working at Chewy to their friends.

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