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Gorgias Claimed Company
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.
We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.
We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV. read more
Gorgias Company Culture
Gorgias Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.7/5
Top Rated Culture Dimensions
CEO Rating
A+Compensation
A+Diversity
A+Environment
A+Executive Team
A+Gorgias CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Romain Lapeyre
93 /100
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Mission, Vision, & Values
Our vision is that we believe in a world where commerce brings people together and fosters progress. We want to empower entrepreneurs to push commerce forward. Why does this matter? We believe that commerce is a force for good. Trading is part of human nature. Even when communities existed as tribes, commerce is what connected one tribe with another, and bring peace between them. As individuals exchange things, it fosters progress. Commerce allows everyone to specialize in what they do best, resulting in better living conditions for everyone. Commerce is part of our life. We all buy the things we need, whether that’s clothing or backpacks. And by making commerce better, we make the day of the 300 million people who chat with merchants through our helpdesk slightly better. We also make commerce more human, by enabling conversations between merchants and customers.
Gorgias Culture At a Glance
Gorgias has 400 employees. 31 employees at Gorgias have reviewed Gorgias across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 31 Gorgias employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Gorgias are extremely happy with their total compensation at Gorgias, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Gorgias are extremely happy with their team. 31 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Gorgias are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Gorgias believe the environment at Gorgias is positive. Most Participants believe the pace of work at Gorgias is extremely fast. About 66% of the employees at Gorgias work 8 hours or less.
Overall, the employees at Gorgias are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
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Gender Score How positively women rate their overall experience at Gorgias
Gorgias currently ranks in the Top 15% of similarly sized companies on Comparably
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Diversity Score How positively minorities rate their overall experience at Gorgias
Gorgias currently ranks in the Top 5% of similarly sized companies on Comparably
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eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 10%Top 10% of Similar Size Companies on Comparably
57
eNPS Score
| 68% | Promoters |
|---|---|
| 21% | Passives |
| 11% | Detractors |
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Let Gorgias Know You Want To Work There
Gorgias vs Competitors
- 1stGorgias90 / 100
- 2nd
Intercom77 / 100 - 3rd
Freshdesk76 / 100
Perks & Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
- Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Office Perks
- Free Food
- Company Social Outings
- Work From Home Policy
- Unique Office Space
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