Gorgias Claimed Company

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV. read more

EMPLOYEE PARTICIPANTS: 31

TOTAL RATINGS: 319

CEO: Romain Lapeyre

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Gorgias Mission, Vision & Values

Gorgias Mission Statement

Our vision is that we believe in a world where commerce brings people together and fosters progress. We want to empower entrepreneurs to push commerce forward. Why does this matter? We believe that commerce is a force for good. Trading is part of human nature. Even when communities existed as tribes, commerce is what connected one tribe with another, and bring peace between them. As individuals exchange things, it fosters progress. Commerce allows everyone to specialize in what they do best, resulting in better living conditions for everyone. Commerce is part of our life. We all buy the things we need, whether that’s clothing or backpacks. And by making commerce better, we make the day of the 300 million people who chat with merchants through our helpdesk slightly better. We also make commerce more human, by enabling conversations between merchants and customers.

Gorgias Vision Statement

By supporting commerce, we support the industry that employs the most people in the world, and supports millions of jobs.<br><br>Finally, commerce is leads to many entrepreneurial success stories, and we want to enable more of them. Around us, we all know people who started their own business. This is why Gorgias exists. To serve these entrepreneurs, to improve the experience of customers, to support all the jobs in the commerce industry, and to eventually contribute to better living conditions for everyone.