Gorgias Employee Reviews | Comparably
Gorgias Claimed Company
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV. read more
EMPLOYEE
PARTICIPANTS
31
TOTAL
RATINGS
319
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Gorgias Employee Reviews

Out of 36 Gorgias employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping Gorgias improve their work culture.

What do you like best about the leadership team?

Leadership Reviews

Our leadership team is very democratized and level-headed. Nobody has an ego, and everyone's voices are heard.

I am confident that this leadership team will make the best decisions possible when deciding strategy.

I love that they are completely aligned with each other and the goals of the company! They are completely transparent with the company, all the way down to company financials. No secrets here!

Transparency! This team is unique in how they approach our successes and areas of improvement.

Transparency and how they are humble

What does the leadership team need to get better at?

Leadership Reviews

Yes improvement is needed for leadership to lead and encourage people not just fire people

What is the best part about your compensation package?

Compensation Reviews

Stock options matter a lot when the company is growing this fast!

It's all very transparent and fair - there's no negociation since it's based on your job, level, and localisation

Complete pay transparency! We share the ranges with the public. Overall extremely competitive packages, globally.

The best part is the transparency about compensation across the board. The compensation/equity and benefits information is listed in detail on their website. There's no questioning and nothing is hidden.

20 days PTO for everyone (it may increase this year), fully paid health insurance

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

There aren't any Compensation reviews of Gorgias yet.
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What are some of the best things about your team?

Team Reviews

Smart, friendly, great communicators, work quickly

Gorgias has done an amazing job of hiring very bright individuals who all share the same vision. Everyone collaborates well together, no matter the location.

Gorgias does a great job at hiring very smart and passionate people. Everyone wants to help and make you better.

Extremely talented. Healthy work relationships. I've learned a lot from my teammates

What do your coworkers need to improve and how could you work together better?

Team Reviews

There aren't any Team reviews of Gorgias yet.
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What is most positive about the culture and environment at your company?

Environment Reviews

Gorgias is a company who loves and lives their Core Values! We talk about them daily and use them to make each other better.

This is a company who truly believes in and lives their core values daily.

Commitment to building a great product for our customers and a great company for our people

What needs to change to make the company culture better?

Environment Reviews

There aren't any Environment reviews of Gorgias yet.
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What did you like most about the interview process?

Interviews Reviews

It's a lot of steps (about 7) but the business case is what made me want the job. You get to work with brillant people which explains why the recruitment is long and difficult.

Transparency from start to finish!

Very thorough with many stages and practical tests of skills. Enjoyable conversations with great recruiters

What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of Gorgias yet.
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What makes you most happy at work?

Outlook Reviews

Being successful at initiatives ,

I love the people and our leadership! I also appreciate the autonomy provided to get my job done. We offer 100% ownership with no micromanagement

Work-life Balance and my team!

Interesting projects that keep me learning new tools and technologies

What's going wrong and how can it be improved?

Outlook Reviews

There aren't any Outlook reviews of Gorgias yet.
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What do you like best about your company?

Outlook Reviews

Everything about Gorgias makes me excited to show up everyday. I love the culture, people. opportunities, benefits, engagement!

What would you most like to see improved at your company?

Outlook Reviews

More company (people) growth would be great but the state of the economy makes that tough for most companies right now.

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