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Gorgias Claimed Company
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.
We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.
We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV. read more
Gorgias Company Culture
Gorgias Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.7/5
Top Rated Culture Dimensions
CEO Rating
A+Compensation
A+Diversity
A+Environment
A+Executive Team
A+Gorgias CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Romain Lapeyre
93 /100
See More
Diversity at Gorgias
Top 5%Top 5% of Similar Size Companies on Comparably
A+
Diverse employees at Gorgias have rated Executive Team, Leadership, and Work Culture as the highest categories they have scored
Women at Gorgias
Top 15%Top 15% of Similar Size Companies on Comparably
A-
Women at Gorgias have rated Retention, CEO Rating, and Executive Team as the highest categories they have scored
Gorgias eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 10%Top 10% of Similar Size Companies on Comparably
Recommend to a Friend?
57
Gorgias employees are 57% more likely to recommend Gorgias as a great place to work
| 68% | Promoters |
|---|---|
| 21% | Passives |
| 11% | Detractors |
Working at Gorgias
Working at Gorgias is rated highly by 31 employees, across various culture dimensions. Gorgias employees are most satisfied about CEO Rating, Compensation, and Environment categories, putting Gorgias’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 5% compared to other companies in San Francisco. See below in detail how working at Gorgias was rated by employees.
Overall Company Culture at Gorgias
A+
Overall Company Culture at Gorgias is rated A+
Last updated months ago
Top
5%
Gorgias ranks in the Top 5% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterGorgias Employee Reviews
Out of 36 Gorgias employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping Gorgias improve their work culture.
| Positive Reviews | 92% |
|---|---|
| Constructive Feedback | 8% |
Positive Reviews From Gorgias Employees
- What makes you most happy at work?Being successful at initiatives ,
- What are some of the best things about your team?Smart, friendly, great communicators, work quickly
- What is the best part about your compensation package?Stock options matter a lot when the company is growing this fast!
Constructive Feedback From Gorgias Employees
- What does the leadership team need to get better at?Yes improvement is needed for leadership to lead and encourage people not just fire people
- What would you most like to see improved at your company?More company (people) growth would be great but the state of the economy makes that tough for most companies right now.
Gorgias Company Information
Gorgias Company Overview
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
Gorgias was founded in 2015 and its current CEO is Romain Lapeyre. Since its inception 11 years ago, Gorgias has grown to 400 employees.
Gorgias Mission, Vision & Values
Gorgias Mission Statement
Our vision is that we believe in a world where commerce brings people together and fosters progress. We want to empower entrepreneurs to push commerce forward. Why does this matter? We believe that commerce is a force for good. Trading is part of human nature. Even when communities existed as tribes, commerce is what connected one tribe with another, and bring peace between them. As individuals exchange things, it fosters progress. Commerce allows everyone to specialize in what they do best, resulting in better living conditions for everyone. Commerce is part of our life. We all buy the things we need, whether that’s clothing or backpacks. And by making commerce better, we make the day of the 300 million people who chat with merchants through our helpdesk slightly better. We also make commerce more human, by enabling conversations between merchants and customers.
Gorgias Vision Statement
By supporting commerce, we support the industry that employs the most people in the world, and supports millions of jobs. Finally, commerce is leads to many entrepreneurial success stories, and we want to enable more of them. Around us, we all know people who started their own business. This is why Gorgias exists. To serve these entrepreneurs, to improve the experience of customers, to support all the jobs in the commerce industry, and to eventually contribute to better living conditions for everyone.
Gorgias Values
- Always put our customer first
- Strive for excellence
- Be 100% honest
- Take extreme ownership
- Maximize your impact
| Headquarter | 611 Mission St San Francisco, CA 94105 United States of America |
|---|---|
| Website | www.gorgias.com/ |
| Founding Date | 2015 |
| Tel | we don't have a phone num |
| Company Status | Private |
| Jobs | www.gorgias.com/about-us/jobs |
| Social Sites |
Gorgias Competitors
Gorgias competitors include Intercom and Freshdesk. Gorgias ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how Gorgias compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
SF!
The team in SF!
Gorgias team!
Sales team!
The People Ops Team!
The Super Engineering team!
Company Offsite
Gorgias Employees
Gorgias has 400 employees. 31 employees at Gorgias have reviewed Gorgias across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 31 Gorgias employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Gorgias are extremely happy with their total compensation at Gorgias, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Gorgias are extremely happy with their team. 31 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Gorgias are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Gorgias believe the environment at Gorgias is positive. Most Participants believe the pace of work at Gorgias is extremely fast. About 66% of the employees at Gorgias work 8 hours or less.
Overall, the employees at Gorgias are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Gorgias - Employee Onboarding
The prevailing opinion from Comparably users in San Francisco about their company is that it was very prepared on their first day. San Francisco employees concluded that their overall onboarding experience was positive. 78% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Gorgias KPIs and OKRs
Employees’ understanding of Gorgias' KPIs and OKRs is essential for its success. Out of 1 Gorgias employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
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Gorgias Salaries
How much does Gorgias pay?
How much do people at Gorgias get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Gorgias is $131,411, or $63 per hour, while the estimated median salary is $155,619, or $74 per hour.
At Gorgias, the highest paid job is a General Counsel at $310,047 annually and the lowest is an Admin Assistant at $43,898 annually. Average Gorgias salaries by department include: Product at $145,826, Legal at $310,047, Business Development at $134,601, and IT at $129,980. Half of Gorgias salaries are above $155,619.
15 employees at Gorgias rank their Compensation in the Top 5% of similar sized companies in the US (based on 45 ratings) while 14 employees at Gorgias rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 16 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $77k | $77k | 1st Percentile |
20th Percentile $116k | $116k | 20th Percentile |
40th Percentile $154k | $154k | 40th Percentile |
60th Percentile $211k | $211k | 60th Percentile |
80th Percentile $295k | $295k | 80th Percentile |
100th Percentile $374k | $374k | 100th Percentile |
$131,411*
Average Compensation
$155,619*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Gorgias Salaries by Department
Diversity & Inclusion at Gorgias
Diverse employees at Gorgias score the company 88/100 across various culture categories, placing Gorgias in the Top 5% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Gorgias across various culture dimensions.
At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law. We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at [email protected]. Let’s grow together!
Ranked Culture the Highest
Ranked Culture the Lowest
Gorgias Perks & Benefits
Equity | Health insurance + Vision + Dental | 4-5 Weeks PTO (Depending on Location) | 3 Weeks Sick Leave | 16 Weeks Paid Parental Leave | Personal Credit Card to Buy Lunch ($15 per day) | Latest MacBook Pro | $700 Work from Home Stipend | $2,500 Learning & Wellness Stipend Per Year | Work with a talented team you'll learn a lot from!
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Tuition Reimbursement
- Employee Stock Purchase Plan
Office Perks
- Free Food
- Company Social Outings
- Work From Home Policy
- Unique Office Space
Gorgias PTO
Gorgias' PTO and Vacation policy typically gives 20-30 days off a year. Gorgias' benefits and PTO Package averages to represent a $2500+ cash value per month.
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Gorgias Careers
Gorgias Jobs
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Frequently Asked Questions regarding Gorgias
What is Gorgias address?
Gorgias location is at 611 Mission St
Who is the CEO of Gorgias?
Gorgias CEO is Romain Lapeyre, their score by employees is 93
What is Gorgias eNPS?
The eNPS for Gorgias is 57
What is Gorgias revenue?
Gorgias revenue is $69M
What is the salary for Account Executive in Gorgias?
Account Executive average salary in the US is 156k
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