Gorgias Claimed Company

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV. read more

EMPLOYEE PARTICIPANTS: 31

TOTAL RATINGS: 319

CEO: Romain Lapeyre

HR or Marketing? Claim Your Free Employer Account

Gorgias KPIs and OKRs

Employees’ understanding of Gorgias' KPIs and OKRs is essential for its success. Out of 1 Gorgias employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.

Answer	Percent
Yes	100%
No	0%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	0%
No	0%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at Gorgias is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Gorgias employees shared they generally receive helpful feedback once a month. Feedback and positive reinforcement are both conducive to meeting goals.