Gorgias Claimed Company

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV. read more

EMPLOYEE PARTICIPANTS: 31

TOTAL RATINGS: 319

CEO: Romain Lapeyre

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eNPS at Gorgias

Gorgias' Employee Net Promoter Score (eNPS) is 57, as rated by 28 employees. Employee Net Promoter Score tracks Gorgias employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at Gorgias to a friend? Today, 68% of Gorgias employees would encourage their friends to become coworkers, whereas 21% are neutral and 11% would not recommend working at Gorgias to their friends.

Last updated months ago.

Where This Score Ranks Gorgias' eNPS

TOP
10%
In the Top 10% of 1671 Similar Sized Companies on Comparably
TOP
20%
In the Top 20% of 792 Nearby Companies in San Francisco
1st
1st place versus 5 competitors rated on Comparably

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Promoters
Passives
Detractors

Who Ranks Gorgias' eNPS the Highest?

Gender - Male 100/100

Experience - 3 to 6 Years 80/100

Ethnicity - Caucasian 67/100

Who Ranks Gorgias' eNPS the Lowest?

Gender - Female 67/100

Gorgias eNPS At a Glance

Gorgias employees are more likely to recommend Gorgias as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

Male employees and employees with 3 to 6 Years experience provided the highest scores when answering the question, “On a scale from 0-10, how likely are you to recommend working at Gorgias to a friend?” Based on 28 ratings, Gorgias ranks 1st place versus its 5 competitors and is right above Intercom.

Compared to other companies in San Francisco, Gorgias falls into the Top 20% of 792 companies. The last rating was provided months ago.