SMG - Service Management Group Culture | Comparably
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SMG - Service Management Group Claimed Company
SMG provides business and employee insights and consultancy services. read more
EMPLOYEE
PARTICIPANTS
15
TOTAL
RATINGS
236
Updated on: May 24, 2025

SMG - Service Management Group Company Culture

SMG - Service Management Group Culture

This score is derived from employee ratings & reviews
4.1/5
SMG - Service Management Group's Overall Culture is rated B

Top Rated Culture Dimensions

Manager
A+
Team
A
Work Culture
A-
Leadership
B+
Professional Development
B+

SMG - Service Management Group CEO

Top 25%Top 25% of Similar Size Companies on Comparably
Andy Fromm SMG - Service Management Group's CEO
Andy Fromm
74 /100
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Anonymous Q&A with SMG - Service Management Group Employees

Most Recent Q&A

How are layoffs handled in the Product department at SMG - Service Management Group?

Asked to the Product Department at SMG - Service Management Group

  • There have never been layoffs in the Product department. At SMG, if your position is no longer needed, you are free to move around the...

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What skills do you need to be successful in the Product department at SMG - Service Management Group?

Asked to the Product Department at SMG - Service Management Group

  • Be a yes woman/man and an order taker. You'll have great ideas backed up by research and user feedback, but the executive team will throw...

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What's one thing you wish you'd known before joining SMG - Service Management Group?

Asked to all employees at SMG - Service Management Group

  • They don't pay well and the benefits are garbage. Also, PTO accrual and benefits don't really kick in until after 90 days. Also, the fact...

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What's the office layout like at SMG - Service Management Group?

Asked to all employees at SMG - Service Management Group

  • It's an open office environment. Even the executives don't have offices. It's not bad, as it allow us to collaborate easily. What isn't...

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What's the office vibe like at SMG - Service Management Group?

Asked to all employees at SMG - Service Management Group

  • We have outgrown our existing office space. Due to our limited real estate, the office is extremely loud and bustling during every hour of...

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What part of SMG - Service Management Group's business is growing fastest? What part is having difficulties?

Asked to all employees at SMG - Service Management Group

  • Our core business continues to break every company growth record we've ever had. We have a product called SurveyMini that is part of our...

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View All Questions and Answers about SMG - Service Management Group

H1B Visa

In 2019, SMG - Service Management Group applied for 2 H1B visas. Of the work permits applied for, 100% were approved.

Work Permit Application Outcome

SMG - Service Management Group has a total of 251 employees

2
Total Applied
  • 100% Granted (2 out of 2)
  • 0% Denied ( out of 2)
  • 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 2)
  • 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 2)

This data was calculated using publicly sourced data from OFLC Performance Data

Gender Score How positively women rate their overall experience at SMG - Service Management Group

N/A

Diversity Score How positively minorities rate their overall experience at SMG - Service Management Group

N/A

eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
-17
eNPS Score
33%Promoters
17%Passives
50%Detractors
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SMG - Service Management Group Culture Video

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Mission, Vision, & Values

SMG was born in the basement of a fiercely independent Kansas City ad agency. After a few very successful years with a group of loyal clients, SMG left its in-house status and created a company with a singular goal — to become the leader in customer and employee insight.

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SMG - Service Management Group Culture At a Glance

SMG - Service Management Group has 251 employees. 15 employees at SMG - Service Management Group have reviewed SMG - Service Management Group across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 15 SMG - Service Management Group employees give their leadership a grade of B+, or Top 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at SMG - Service Management Group are generally satisfied with their total compensation at SMG - Service Management Group, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at SMG - Service Management Group are extremely happy with their team. 15 Participants grade the quality of their coworkers an A. The majority believe the meetings at SMG - Service Management Group are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at SMG - Service Management Group believe the environment at SMG - Service Management Group is positive. Most Participants believe the pace of work at SMG - Service Management Group is extremely fast. About 75% of the employees at SMG - Service Management Group work 8 hours or less.

Overall, the employees at SMG - Service Management Group are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

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SMG - Service Management Group Competitors Video

SMG - Service Management Group vs Competitors

  1. 1st
    SMG - Service Management Group
    74 / 100
  2. 2nd
    SMG
    61 / 100
See All Competitors

Perks & Benefits

Health & Wellness
Dental Insurance
Health Insurance
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