-17
eNPS Score
Q&A With SMG - Service Management Group Employees
We want to bring better brand experiences to every customer and employee on earth. And that takes a team of curious, creative, hard-working people who are passionate about exploring new challenges and solving problems. If you hate feeling stagnant, SMG is the place to keep you moving. We’re on the path to better insights—and we need you to help us get there.
How employees describe working at SMG - Service Management Group
Total compensation; equity, bonus, and greater match offerings.
Being in KC makes the money even better.
Every day is an adventure.
Q&A With SMG - Service Management Group Employees
IDX: 0 TOT: 17
How are layoffs handled in the Product department at SMG - Service Management Group?
There have never been layoffs in the Product department. At SMG, if your position is no longer needed, you are free to move around the company to another department or position as opposed to simply letting you go.
What skills do you need to be successful in the Product department at SMG - Service Management Group?
Be a yes woman/man and an order taker. You'll have great ideas backed up by research and user feedback, but the executive team will throw their weight around and ask you to build something they came up with based on gut feeling and it will fail. I'd stay away.
What's one thing you wish you'd known before joining SMG - Service Management Group?
They don't pay well and the benefits are garbage. Also, PTO accrual and benefits don't really kick in until after 90 days. Also, the fact that your'e in pointless meetings all day every day.
What's the office layout like at SMG - Service Management Group?
It's an open office environment. Even the executives don't have offices. It's not bad, as it allow us to collaborate easily. What isn't ideal is that we have grown so much, we are over capacity, so they took over our collaboration spaces and replaced them all with desks. Now the only place to gather is in a meeting room, which is extremely hard to secure.
What's the office vibe like at SMG - Service Management Group?
We have outgrown our existing office space. Due to our limited real estate, the office is extremely loud and bustling during every hour of the day. The fact that we have an open office environment just exacerbates the situation. Once we move to our new building, the vibe will convert back to the fun, collaborative environment I remember. Until then, all the activity will give you severe ADHD.
What part of SMG - Service Management Group's business is growing fastest? What part is having difficulties?
Top Employee Response
Our core business continues to break every company growth record we've ever had. We have a product called SurveyMini that is part of our brand research business and it has been floundering ever since we acquired it.
If you could make changes, how would you improve the culture at SMG - Service Management Group?
We have a culture committee that only seems to focus on celebrating odd days of the year with food and drinks. HR does a terrible job of creating company-wide culture and upholding it. At our latest company meeting our head of HR got up in front of the company and basically handed over control of cultural to each individual manager. That's not how it should work. That was her chance to set the tone for thing such as our work from home policy. That was extremely disappointing.
Does SMG - Service Management Group have any remote positions?
Remote positions are typically only given to incoming Sales and Engineering positions. Every other remote position has to be requested after you've been with the company for a while and are meeting all of your performance goals. Once you check all the boxes, it's just a matter of discussing your situation with your manager for approval.
How does SMG - Service Management Group make decisions around promotions?
Promotions are given strictly based on performance. It doesn't matter how long you've been with the company. If you're not performing, you won't get promoted. You really need to have a few major accomplishments under your belt to use as leverage when approaching your manager and requesting a promotion.
How's the vacation policy at SMG - Service Management Group?
You get 2 weeks of PTO (vacation and sick leave). PTO doesn't kick in until after 90 days and is prorated from there. Your available hours increase with your tenure and we have a PTO donation policy where other employees can give their hours to those who need extra due to extenuating circumstances.
What needs to change to make the company culture better at SMG - Service Management Group?
Top Employee Response
We all need to work our butts off and quit settling for bare minimum effort and incomplete product offerings.
What do your coworkers need to improve and how could you work together better at SMG - Service Management Group?
Top Employee Response
It would be great if everyone had a can do attitude instead of a, "We're not doing that because we've always done it this way" mentality.
What makes you most happy at SMG - Service Management Group?
Every day is an adventure.
Why do you feel undervalued and what would make you feel better about your compensation at SMG - Service Management Group?
Top Employee Response
I'd like to be paid at least market rate. Every position I have held at SMG has had below market compensation.
What do you like best about the leadership team at SMG - Service Management Group?
They are consistent in making irrational behaviors. Consistency is good at times so you know how far to lower your expectations.
How's career growth and advancement at SMG - Service Management Group?
100% of the same employees also feel like SMG - Service Management Group is invested in their career growth.
Curious about what work's like at SMG - Service Management Group?
Anonymously Ask SMG - Service Management Group Employees Any Question
Should I work at SMG - Service Management Group?
33% of SMG - Service Management Group employees would encourage their friends to become coworkers, whereas 17% are neutral and 50% would not recommend working at SMG - Service Management Group to their friends.
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
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Recently Asked Questions about working at SMG - Service Management Group
- How are layoffs handled in the Product department at SMG - Service Management Group?
- What skills do you need to be successful in the Product department at SMG - Service Management Group?
- What's one thing you wish you'd known before joining SMG - Service Management Group?
- What's the office layout like at SMG - Service Management Group?
- What's the office vibe like at SMG - Service Management Group?
