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SMG provides business and employee insights and consultancy services. read more
SMG - Service Management Group Company Culture
SMG - Service Management Group Culture
This score is derived from employee ratings & reviews4.1/5
SMG - Service Management Group's Overall Culture is rated B
Top Rated Culture Dimensions
Manager
A+Team
AWork Culture
A-Leadership
B+Professional Development
B+SMG - Service Management Group CEO
Top 25%Top 25% of Similar Size Companies on Comparably
Andy Fromm
74 /100
See More
Diversity at SMG - Service Management Group
N/A
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Anonymously Rate Your Experience & Make Work BetterWomen at SMG - Service Management Group
N/A
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Anonymously Rate Your Experience & Make Work BetterSMG - Service Management Group eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 45%Bottom 45% of Similar Size Companies on Comparably
Recommend to a Friend?
-17
SMG - Service Management Group employees are -17% more likely to recommend SMG - Service Management Group as a great place to work
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Working at SMG - Service Management Group
Working at SMG - Service Management Group is rated highly by 15 employees, across various culture dimensions. SMG - Service Management Group employees are most satisfied about Manager, Team, and Work Culture categories, putting SMG - Service Management Group’s culture in the Top 25% compared to similar sized companies on Comparably. See below in detail how working at SMG - Service Management Group was rated by employees.
Overall Company Culture at SMG - Service Management Group
B
Overall Company Culture at SMG - Service Management Group is rated B
Last updated months ago
Top
25%
SMG - Service Management Group ranks in the Top 25% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterSMG - Service Management Group Employee Reviews
Out of 16 SMG - Service Management Group employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping SMG - Service Management Group improve their work culture.
| Positive Reviews | 75% |
|---|---|
| Constructive Feedback | 25% |
Positive Reviews From SMG - Service Management Group Employees
- What do you like best about your company?The culture created and sustained. Both inclusive in who is brought in, but also in how they share their time.
- What makes you most happy at work?The people I work with and the vision we share. The autonomy to drive the business and capabilities.
- What is most positive about the culture and environment at your company?The commitment to inclusivity; even during these remote times, they word hard to make sure voices are heard.
Constructive Feedback From SMG - Service Management Group Employees
- What would you most like to see improved at your company?Benefits and retention of talent.
- Why do you feel undervalued and what would make you feel better about your compensation?Total compensation; equity, bonus, and greater match offerings.
- What do your coworkers need to improve and how could you work together better?It would be great if everyone had a can do attitude instead of a, "We're not doing that because we've always done it this way" mentality.
SMG - Service Management Group Company Information
SMG - Service Management Group Company Overview
SMG provides business and employee insights and consultancy services.
SMG - Service Management Group was founded in 1991 and its current CEO is Andy Fromm. Since its inception 35 years ago, SMG - Service Management Group has grown to 251 employees.
SMG - Service Management Group Mission, Vision & Values
SMG - Service Management Group Mission & Values
SMG was born in the basement of a fiercely independent Kansas City ad agency. After a few very successful years with a group of loyal clients, SMG left its in-house status and created a company with a singular goal — to become the leader in customer and employee insight.
| Headquarter | United States of America |
|---|---|
| Website | smg.com/ |
| Founding Date | 1991 |
| Company Status | Private |
| Jobs | smg.com/about-smg/careers |
SMG - Service Management Group Competitors
SMG - Service Management Group competitors include SMG. SMG - Service Management Group ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how SMG - Service Management Group compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
SMG - Service Management Group Employees
SMG - Service Management Group has 251 employees. 15 employees at SMG - Service Management Group have reviewed SMG - Service Management Group across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 15 SMG - Service Management Group employees give their leadership a grade of B+, or Top 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at SMG - Service Management Group are generally satisfied with their total compensation at SMG - Service Management Group, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at SMG - Service Management Group are extremely happy with their team. 15 Participants grade the quality of their coworkers an A. The majority believe the meetings at SMG - Service Management Group are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at SMG - Service Management Group believe the environment at SMG - Service Management Group is positive. Most Participants believe the pace of work at SMG - Service Management Group is extremely fast. About 75% of the employees at SMG - Service Management Group work 8 hours or less.
Overall, the employees at SMG - Service Management Group are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining SMG - Service Management Group - Employee Onboarding
The prevailing opinion from employees about joining SMG - Service Management Group is that the company was somewhat prepared on their first day. SMG - Service Management Group employees concluded that their overall onboarding experience was negative. 50% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
SMG - Service Management Group KPIs and OKRs
Employees’ understanding of SMG - Service Management Group's KPIs and OKRs is essential for its success. Out of 3 SMG - Service Management Group employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
SMG - Service Management Group CEO & Leadership
SMG - Service Management Group CEO - Andy Fromm
74 /100
SMG - Service Management Group’s CEO Andy Fromm started in this role in 1991. Andy’s approval rate is in the Top 25% of all CEOs of similar-sized companies on Comparably. SMG - Service Management Group’s CEO is highly regarded especially by employees with Over 10 Years experience, Caucasian employees, and employees with 6 to 10 Years experience. However, Male employees have a less favorable view of the CEO and believe there is room for improvement. Compared to SMG - Service Management Group’s competitors, Andy Fromm ranks right above SMG CEO Andy Fromm. Under Fromm’s leadership, SMG - Service Management Group employee respondents are most happy about their Manager and the company’s Team. Office Culture and Perks And Benefits are two areas, according to respondents, where SMG - Service Management Group could stand to see real improvement.
SMG - Service Management Group Leadership
The SMG - Service Management Group Executive Team is rated a “B” and led by CEO Andy Fromm, CFO Bill Cummins, and Chief of Product and Technology Dennis Ehrich
Andy Fromm CEO / President
Andy Fromm serves as the CEO / President of SMG - Service Management Group.
Bill Cummins CFO
Bill Cummins serves as the CFO of SMG - Service Management Group. Bill started at SMG - Service Management Group in Jan... read more
Dennis Ehrich Chief of Product and Technology
Dennis Ehrich serves as the Chief of Product and Technology of SMG - Service Management Group. Dennis started at SMG -... read more
Michele Vance Chief Sales Officer
Michele Vance serves as the Chief Sales Officer of SMG - Service Management Group. Michele started at SMG - Service... read more
Lou Bellaire Senior Vice President, Data Science
Lou Bellaire serves as the Senior Vice President, Data Science of SMG - Service Management Group. Lou started at SMG -... read more
John Lawniczak Senior Vice President of Engineering
John Lawniczak serves as the Senior Vice President of Engineering of SMG - Service Management Group. John started at SMG... read more
Todd Leach Senior Vice President, Client Insights
Todd Leach serves as the Senior Vice President, Client Insights of SMG - Service Management Group. Todd started at SMG -... read more
Krystal Montague Vice President, Strategic Operations
Krystal Montague serves as the Vice President, Strategic Operations of SMG - Service Management Group. Krystal started... read more
SMG - Service Management Group Salaries
How much does SMG - Service Management Group pay?
How much do people at SMG - Service Management Group get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at SMG - Service Management Group is $119,854, or $57 per hour, while the estimated median salary is $130,084, or $62 per hour.
At SMG - Service Management Group, the highest paid job is a General Counsel at $271,197 annually and the lowest is a CS Rep at $44,946 annually. Average SMG - Service Management Group salaries by department include: Legal at $271,198, Finance at $74,008, Sales at $211,658, and Engineering at $124,201. Half of SMG - Service Management Group salaries are above $130,084.
10 employees at SMG - Service Management Group rank their Compensation in the Top 50% of similar sized companies in the US (based on 33 ratings) while 10 employees at SMG - Service Management Group rank their Perks And Benefits in the Bottom 40% of similar sized companies in the US (based on 12 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $69k | $69k | 1st Percentile |
20th Percentile $101k | $101k | 20th Percentile |
40th Percentile $119k | $119k | 40th Percentile |
60th Percentile $198k | $198k | 60th Percentile |
80th Percentile $264k | $264k | 80th Percentile |
100th Percentile $341k | $341k | 100th Percentile |
$119,854*
Average Compensation
$130,084*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
SMG - Service Management Group Salaries by Department
Diversity & Inclusion at SMG - Service Management Group
The Diversity score provides insights into how diverse employees feel and rate their work experience at SMG - Service Management Group across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
SMG - Service Management Group Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
SMG - Service Management Group PTO
SMG - Service Management Group's PTO and Vacation policy typically gives 15-20 days off a year. SMG - Service Management Group's benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
SMG - Service Management Group Careers
SMG - Service Management Group Jobs
No Recent Jobs found for SMG - Service Management Group on Comparably
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H1B Visa
In 2019, SMG - Service Management Group applied for 2 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
SMG - Service Management Group has a total of 251 employees
2
Total Applied
H1B Applications Outcome
- 100% Granted (2 out of 2)
- 0% Denied ( out of 2)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 2)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 2)
This data was calculated using publicly sourced data from OFLC Performance Data
Let SMG - Service Management Group Know You Want To Work There
Overview of Candidates Interested in SMG - Service Management Group on Comparably
Candidates By Department
All Industries | 50% | |
|---|---|---|
Executive | 50% |
Candidates By Location
Overland Park | 50% | |
|---|---|---|
Lawrence | 50% |
Frequently Asked Questions regarding SMG - Service Management Group
Who is the CEO of SMG - Service Management Group?
SMG - Service Management Group CEO is Andy Fromm, their score by employees is 74
What is SMG - Service Management Group eNPS?
The eNPS for SMG - Service Management Group is -17
What is the salary for DevOps in SMG - Service Management Group?
DevOps average salary in the US is 119k
What are the salaries in the Engineering in SMG - Service Management Group?
The average salaries for Engineering in SMG - Service Management Group is 124k
How many employees work in SMG - Service Management Group?
SMG - Service Management Group has 251 employees
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