SMG vs SMG - Service Management Group | Comparably
Comparably
VS
Profile Image
SMG
EMPLOYEE
PARTICIPANTS
32
TOTAL
RATINGS
348
SMG - Service Management Group Claimed Company
EMPLOYEE
PARTICIPANTS
15
TOTAL
RATINGS
236

SMG vs SMG - Service Management Group

Compare SMG versus SMG - Service Management Group for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 32 employees and customers of SMG and 15 employees and customers of SMG - Service Management Group.

SMG

SMG's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of SMG. Their current market cap is $600.00M.

SMG - Service Management Group

SMG - Service Management Group's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of SMG - Service Management Group.

3.5/5
Product Quality
3.6/5
3.9/5
Pricing
3.8/5
4.1/5
Customer Service
3.6/5
47
NPS Score
69%Promoters
9%Passive
22%Detractors

Net Promoter Score
Winner by 38

9
NPS Score
42%Promoters
25%Passive
33%Detractors

See how SMG compares to its competitors

RetailNext
Medallia
BFG
CFI Group
Initiative Media
Media Experts
Inspired Thinking Group

Working at SMG vs Working at SMG - Service Management Group

Andy Fromm SMG's CEO
69 / 100

CEO Rating

Andy Fromm SMG - Service Management Group's CEO
Andy Fromm
74 / 100

CEO Rating
Winner by 5%

SMG

SMG doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

SMG - Service Management Group

Employees at SMG - Service Management Group rate their CEO, Andy Fromm, 74/100. This score is 5% higher than the scores of SMG's CEO, Andy Fromm.

CEO Score 69
CEO Score
CEO Score 74
Overall Culture 61
Overall Culture
Overall Culture 74
-9
eNPS
-17
Gender Score 57
Gender Score
Gender Score N/A
Diversity Score 58
Diversity Score
Diversity Score N/A
Perk And Benefits 50
Perk And Benefits
Perk And Benefits 65
Professional Dev. 31
Professional Dev.
Professional Dev. 77

Overall Culture at SMG vs SMG - Service Management Group

61
/ 100
SMG

Employees at SMG rate their Overall Culture a 61/100, with Marketing as the department that rate their experience the highest.

74
/ 100
SMG - Service Management Group

Employees at SMG - Service Management Group rate their Overall Culture a /100.

Overall Culture
Winner by 13%

  • SMG
  • SMG - Service Management Group74

Employee Net Promoter Score at SMG vs SMG - Service Management Group

-9
eNPS
SMG
9 Promoters 39%
3 Passives 13%
11 Detractors 48%

Employee Net Promoter Score
Winner by 8%

-17
eNPS
SMG - Service Management Group
4 Promoters 33%
2 Passives 17%
6 Detractors 50%
  • SMG-8
  • SMG - Service Management Group

Gender Score at SMG vs SMG - Service Management Group

57
/ 100
SMG

Employees at SMG rate their Gender Score a 57/100.

Gender Score
Winner

0
/ 100
SMG - Service Management Group

SMG - Service Management Group doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

  • SMG57

Diversity Score at SMG vs SMG - Service Management Group

58
/ 100
SMG

Employees at SMG rate their Diversity Score a 58/100.

Diversity Score
Winner

0
/ 100
SMG - Service Management Group

SMG - Service Management Group doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

  • SMG57

Perk and Benefits Score at SMG vs SMG - Service Management Group

50
/ 100
SMG

Employees at SMG rate their Perk and Benefits Score a 50/100.

65
/ 100
SMG - Service Management Group

Employees at SMG - Service Management Group rate their Perk and Benefits Score a /100.

Perk and Benefits Score
Winner by 15%

  • SMG47
  • SMG - Service Management Group

Professional Development Score at SMG vs SMG - Service Management Group

31
/ 100
SMG

Employees at SMG rate their Professional Development Score a 31/100.

77
/ 100
SMG - Service Management Group

Employees at SMG - Service Management Group rate their Professional Development Score a /100.

Professional Development Score
Winner by 46%

  • SMG
  • SMG - Service Management Group80

Leadership Culture Ratings vs SMG - Service Management Group

SMG
56 / 100
SMG - Service Management Group
78 / 100

SMG rates % lower than SMG - Service Management Group on Leadership Culture Ratings vs SMG - Service Management Group Ratings based on looking at 147 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you approve of the job your executive team is doing at your company?" and "How would you rate your manager?".

  • SMG55
  • SMG - Service Management Group

Compensation Culture Ratings vs SMG - Service Management Group

SMG
46 / 100
SMG - Service Management Group
68 / 100

SMG rates % lower than SMG - Service Management Group on Compensation Culture Ratings vs SMG - Service Management Group Ratings based on looking at 91 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your stock/equity compensation?" and "Does your company give annual bonuses?".

  • SMG45
  • SMG - Service Management Group

Team Culture Ratings vs SMG - Service Management Group

SMG
69 / 100
SMG - Service Management Group
89 / 100

SMG rates % lower than SMG - Service Management Group on Team Culture Ratings vs SMG - Service Management Group Ratings based on looking at 84 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "How would you rate the quality of your coworkers?".

  • SMG69
  • SMG - Service Management Group

Environment Culture Ratings vs SMG - Service Management Group

SMG
70 / 100
SMG - Service Management Group
72 / 100

SMG rates % lower than SMG - Service Management Group on Environment Culture Ratings vs SMG - Service Management Group Ratings based on looking at 84 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your work environment positive or negative?" and "What needs to change to make the company culture better?".

  • SMG71
  • SMG - Service Management Group

Sentiment Culture Ratings vs SMG - Service Management Group

SMG
68 / 100
SMG - Service Management Group
74 / 100

SMG rates % lower than SMG - Service Management Group on Sentiment Culture Ratings vs SMG - Service Management Group Ratings based on looking at 89 ratings from employees of the two companies. Ratings come from the answers to questions like "What's going wrong and how can it be improved?" and "Are you typically excited about going to work each day?".

  • SMG
  • SMG - Service Management Group75

See how SMG compares to its competitors