47
NPS
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SMG
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About SMG's Brand
SMG
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
SMG NPS
SMG's Net Promoter Score (NPS) is a 47 with 69% Promoters, 9% Passives, and 22% Detractors. Net Promoter Score tracks whether SMG's customers would recommend using the product based on a scale of -100 to 100.
SMG Overall NPS
| 69% | Promoters |
|---|---|
| 9% | Passives |
| 22% | Detractors |
SMG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 83 | Jun 2022 | 83 |
Sep 2022 85 | Sep 2022 | 85 |
Oct 2022 85 | Oct 2022 | 85 |
Apr 2023 79 | Apr 2023 | 79 |
May 2023 64 | May 2023 | 64 |
Jun 2023 50 | Jun 2023 | 50 |
Aug 2023 52 | Aug 2023 | 52 |
Mar 2024 46 | Mar 2024 | 46 |
Apr 2024 47 | Apr 2024 | 47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SMG NPS by Gender
SMG's NPS was rated -33 by Male customers on Comparably.
Male
-33
SMG's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
SMG's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SMG NPS by Usage
SMG's NPS was rated 0 points by customers who have used SMG's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
SMG Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of SMG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SMG Customer Loyalty Score by Gender
SMG's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
SMG Customer Loyalty Score by Usage
SMG's Customer Loyalty score was rated 70% by customers who have used SMG's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SMG Product Quality
3.5/5
SMG has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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SMG Product Information
SMG’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.smg.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Small Business Services
Travel
Quick Insights into SMG Product Quality
SMG's Product Quality score was rated highest by customers who have used SMG's products/services for 2 to 5 Years.
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Ranked SMG Product Quality the Highest
SMG Product Quality Score by Gender
SMG's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
SMG Product Quality Score by Usage
SMG's Product Quality score was rated 2.6 stars by customers who have used SMG's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SMG Pricing
SMG ROI & Value For Money
3.9/5
SMG has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into SMG ROI
SMG's ROI score was rated highest by customers who have used SMG's products/services for 2 to 5 Years.
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Ranked SMG ROI the Highest
SMG ROI Score by Gender
SMG's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
SMG ROI Score by Usage
SMG's ROI score was rated 3 stars by customers who have used SMG's products/services for 2 to 5 Years.
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SMG Customer Satisfaction (CSAT)
SMG Customer Satisfaction (CSAT) Score
64 / 100
SMG has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SMG Customer Satisfaction
SMG's Customer Satisfaction score was rated highest by Male customers.
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Ranked SMG Customer Satisfaction the Highest
SMG Customer Satisfaction Score by Gender
SMG's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SMG.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
SMG Customer Service
4.1/5
SMG has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About SMG's Customer Service
Address
Kansas City, MO 64108
Website
http://www.smg.com
Phone Number
+81 3-4580-2700
Quick Insights into SMG Customer Service
SMG's Customer Service score was rated highest by customers who have used SMG's products/services for 2 to 5 Years.
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Ranked SMG Customer Service the Highest
SMG Customer Service Score by Gender
SMG's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SMG.
Male
2.8/5
Female
N/A
SMG Customer Service Score by Usage
SMG's Customer Service score was rated 3 stars by customers who have used SMG's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SMG as an Employer
2.6/5
SMG has a 2.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
SMG scored a 47 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of SMG would recommend the brand to a friend. ENPS measures how likely SMG employees would recommend working at SMG to a friend.
Net Promoter Score
47
NPS Score
| 69% | Promoters |
|---|---|
| 9% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 39% | Promoters |
|---|---|
| 13% | Passive |
| 48% | Detractors |
