I genuinely loved my job when I started. It was moderately fast paced, challenging, and engaging. Despite not offering benefits, it was enjoyable. Now it's simply a return department: extremely fast paced, angry customers, no redeeming qualities.
What would you improve about your company's interview process?
It depends on the store. They're all franchised, so interview processes vary.
What are some of the best things about your team?
My coworkers suffer alongside me. We're in the trenches together, holding each other up better than any pushy motivational email from corporate.
Why do you feel undervalued and what would make you feel better about your compensation?
Most stores offer minimum wage and no benefits, even in emergency situations. Pretty messed up for "essential personnel" to be treated so poorly. A "hero clap" isn't worth exposure to a dangerous virus, Tim Davis. However, benefits and a living wage would certainty help.
What does the leadership team need to get better at?
The leadership team is forcing stores to stay open without a single thought of the lives of employees. There's alot of talk about maintaining six foot distances, but that's pretty difficult when Amazon customers MUST breach that gap for their phones to be scanned. Money is prioritized here.
What's going wrong and how can it be improved?
UPS store are convinced Amazon is the savior of the company, but in the process are destroying the "small business" draw. Employees are underappreciated and unhappy. Corporate needs to just decide if this is a small business or a corporation. The employees are suffering because of their negligence
What is most positive about the culture and environment at your company?
I honestly have nothing positive to say about the company. Corporate constantly micromanage despite pushing the "small business" lie. The customers are unruly and ungrateful for the most part. Look up any UPS Store. Rarely one of them has above a 3.5 rating. It's incredibly fast paced. Difficult job
Other Employee Reviews for The UPS Store
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