The UPS Store Leadership Employee Reviews
What do you like best about the leadership team?
They are too busy to get to know their frontline employees
Very kind and fair minded
The team is pretty great.
I havent met them all. Only 2 but tgey are great
Review from Sales Dept
We work together as a team to accomplish our day
thoughtful and definitely very progressive.
The store is grest, the corporate zombies are horrific. Only concerned about themselves
helpful and knowlegeble always about the new softwere
I like when people work together and efficient
Overworked , time limited, frenzied
Highest level of management does not listen to their employees...we are a subsidiary, so we must do what the parent company says, not what might be best for us.
Disconnected to reality at best
The experience that they have
Everything works smooth when everybody woks like is their own business, our team is like that!
everything. They are the best
The leadership at the store is great it's the support from UPS and the corporate office that is awful.
All for one and one for all.
the owner of this store is great
Review from Sales Dept
They care about the other employees
Review from Sales Dept
Being franchised allows you to independently grow your business and at least some of the systems given by corporate help with that
What does the leadership team need to get better at?
Working and helping customers more
Take care of the employees that arent taken care of by the franchisees
Picking who becomes franchisees for the stores
Caring about their employees more. Giving the hard workers their just recognition, not more stress.
Listening to their employees. They're making way too many changes aggravating the employees and the customers and making everyone's job harder
Make sure not to threaten employees
Needs to be more involved with the team
Managing, the way they treat people.
Listening too the people in the field that are closer to the customer and measuring the bottom line on what it takes for a Franchise partner to be profitable. Need to allow some flexibility on how UPS Stores are operated in different markets. Let franchise owners make more decisions on their stores
The leadership team is forcing stores to stay open without a single thought of the lives of employees. There's alot of talk about maintaining six foot distances, but that's pretty difficult when Amazon customers MUST breach that gap for their phones to be scanned. Money is prioritized here.
Caring at all about the employees
Review from Sales Dept
Work hard for The UPS Store growth. Keep store growth in mind when you work with various CRS accounts such as Amazon, ATT, etc.
Review from Sales Dept
Focusing on the stores actually making profit, not just undercutting our sales with the promise of foot traffic.
They need to understand the workings of TUPSS from the store perspective.
It feels like they are trying to be everything to everyone - which as many people know, makes you sub-par at everything you are attempting.
Review from Design Dept
They need to listen to input from employees that can improve the speed & quality of customer service
Review from Sales Dept
