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eNPS Score
Q&A With The UPS Store Employees
The strength of The UPS Store® network comes, in part, from the talented and dedicated associates at each retail location. The UPS Store franchises endeavor to be the best in every aspect of business by championing a culture of trust, teamwork, accountability, high expectations and open communication.
How employees describe working at The UPS Store
Hard work and heavy lifting, typing skills are an advantage, but not a requirement. I enjoy the detail of processing shipments and hard work is it's own reward
Working and helping customers more
Talking to the customers and helping them
Get competent employees who understand customer service and who are flexible enough to resolve issues.
My experience only with my customers.
Q&A With The UPS Store Employees
IDX: 0 TOT: 26
Does The UPS Store drug test or do a background check?
Top Employee Response
No
Depends on the owner. Checking references and random drug screens are standard in the majority of cases to my knowledge, but there's no set requirement and it varies state by state according to local laws.
Is the UPS Store part of UPS or is it like a sub contracted thing? My son just got hired and I’m curious if he’s really working for UPS or just the store and can he become a driver or packer working at the store
The UPS Store is a authorized 3rd party that works WITH UPS. They are not part of UPS. He would just be working at the store, so no deliveries. He could be a packer! But that all depends on The UPS Store in question.
How are the healthcare options at The UPS Store?
They exist, but most store owners likely don't buy into the health plans set up by corporate for franchise owners.
What kind of relocation or moving stipends does The UPS Store offer?
On the corporate side there might be some, nothing at store level.
What kind of activities do employees at The UPS Store participate in outside of work?
Crime fighting. We have a lair we made out of cardboard boxes. Late night MMA sessions to a classic soul playlist. You haven't lived until you've grapples someone to the floor with the Fourtops playing in the background.
What is the company mobility like at The UPS Store?
Advance at store level is limited but not so much at the corporate level, see other answers.
What makes you the most proud about working at The UPS Store?
I like helping people and I like being able to give them solutions to their problems. We do so many different things in any given day and 99 percent of people we help leave with their complicated problem solved.
What is the best perk or benefit that The UPS Store offers?
There isn't really a list of official perks. some owners give their employees discounts. There are healthcare and retirement options available but I don't know if most owners buy into those; the one I work for did not.
What do you wish you knew before starting at The UPS Store?
The future, I guess
How hard is it to get promoted at The UPS Store?
Because they're franchised, it's kind of a dead-end job. If you're not the manager you can be the manager. Outside the store level there are opportunities for advancement, though.
What are the most important soft skills to be successful at The UPS Store?
It's customer service. I personally hate buzz phrases like "soft skills," as if being a nice person is something we have to relearn because our society is that individualistic. Just remember to always consider the customer's point of view. put yourself in their shoes. if something goes wrong, always apologize regardless if it's your fault. Always be honest and transparent when dealing with customers. Be patient; never let them see you raise your voice. Ask about customers' lives and families like you would your friends. Be neighborly, develop relationships and treat customers like long-distance friends. When they come in after a couple weeks being gone, ask how things have been. Remember their names so you can stop calling people "sir" and "maam" all the time. Sales is about building relationships, friendships even. The easier you can seem like or be a friend to everyone who walks through that door the better it will be for everyone.
How long does it take to hear back after applying to The UPS Store?
Depends. I would follow up after a week.
How long after an interview at The UPS Store does it take to hear back?
I was hired on the spot. It depends on the store; I think in most stores the owners do the hiring directly and if they like you they could hire you right there and then.
What is the dress code at The UPS Store?
Top Employee Response
Assigned dress codes are posted in each of the stores. They give you a shirt, you have to wear that, name tag on the right. Slacks or dress pants with a belt, no jeans, no skirts. Makeup/jewelry/weird hair they seem to be fine with, but I personally wouldn't wear hoop earrings or something like that because with all the boxes you'll be carrying, packaging, etc, they might be a safety hazard.
How do you feel about The UPS Store's future?
There's a TON of opportunity. Corporate leadership just doesn't seem to see it. They should stop worrying about protecting market share and just go for it on a couple things.
How's the vacation policy at The UPS Store?
Many stores will offer general managers two weeks paid. Normal associates don't receive any paid days. I am not familiar with the policy at the corporate office.
How often do employees get raises at The UPS Store?
Depends on the store. My personal experience has been that raises are small and rare.
What should I wear for an interview at The UPS Store?
Be smart about it. Business casual was the dress code I stuck with and I got the job. Remember that in any job interview you are making a first impression and first impressions last.
What are the differences between maternity and paternity leave at The UPS Store?
Because it's franchised, it varies by store. In a case where an employee needs to take leave due to the arrival of a child, I would speak to the owner of the store directly. There is no set policy in place at the store level. The other option would be to contact the UPS Store corporate office in San Diego, speak to human resources, and see if anything could be made available.
What's the internship program like at The UPS Store?
no internship program
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Do i get health insurance
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Do employees of the Ups Store qualify for FLMA..?
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Does the ups store do background checks and drug test in bowling green Ky.
Curious about what work's like at The UPS Store?
Anonymously Ask The UPS Store Employees Any Question
Should I work at The UPS Store?
29% of The UPS Store employees would encourage their friends to become coworkers, whereas 11% are neutral and 60% would not recommend working at The UPS Store to their friends.
| 29% | Promoters |
|---|---|
| 11% | Passive |
| 60% | Detractors |
Recently Asked Questions about working at The UPS Store
- Is the UPS Store part of UPS or is it like a sub contracted thing? My son just got hired and I’m curious if he’s really working for UPS or just the store and can he become a driver or packer working at the store
- How are the healthcare options at The UPS Store?
- What kind of relocation or moving stipends does The UPS Store offer?
- What kind of activities do employees at The UPS Store participate in outside of work?
- What is the company mobility like at The UPS Store?
