The UPS Store Employee Reviews
Out of 228 The UPS Store employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping The UPS Store improve their work culture. The Design team, with 77% positive reviews, reports the best experience at The UPS Store compared to all other departments at the company. The Sales team offered the most constructive feedback, with 26% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are too busy to get to know their frontline employees
Very kind and fair minded
The team is pretty great.
I havent met them all. Only 2 but tgey are great
Review from Sales Dept
We work together as a team to accomplish our day
What does the leadership team need to get better at?
Working and helping customers more
Take care of the employees that arent taken care of by the franchisees
Picking who becomes franchisees for the stores
Caring about their employees more. Giving the hard workers their just recognition, not more stress.
Listening to their employees. They're making way too many changes aggravating the employees and the customers and making everyone's job harder
What is the best part about your compensation package?
Compensation is equal to the work
The entire package is great.
get paid bonuses and sick pay
It is the Paid vacation
everything and its speed in resolving matters
Why do you feel undervalued and what would make you feel better about your compensation?
I've been #1 in stamp sales for 5 months in a row and haven't gotten anything in return
I should not be expected to do more work than what is reasonable for my pay. If there are more responsibilities for me then I should be compensated for said responsibilities.
Benefits are crucial and would be much appreciated even if I had to pay a portion of them.
Don't treat employees as expendable.
Nobody at UPS store corporate seems to care. We have come to them on multiple occasions with issues at our store with little to no response or they just brush it off because they don't want to fix the issue
What are some of the best things about your team?
We enjoy working together and are willing to help each other.
Easy to work with and hard working.
Review from Sales Dept
Kind, courteous understanding willing to help me get a ride
Everyone is cohesive and works well together. There is real teamwork and effort put in by all of the employees.
They work like a well oiled machine. They adhere to the needs of all, meaning customers and the odd management methods.
What do your coworkers need to improve and how could you work together better?
Being positive and patient with the customers
More initiative and less phone time. More professionalism.
Review from Sales Dept
they could help me get promoted because I deserve the promotion so I can fire all of them.
Listen, work, contribute more, be a team
Communicate more clearly with each other without criticism becoming personal
Review from Sales Dept
What is most positive about the culture and environment at your company?
The customers make the environment a wonderful place to be.
Music and wirk ambience is welcoming
Review from Sales Dept
The employees on the front line are the most patient and helpful I've ever worked with.
The most positive thing is when we get to close the doors
Fast paced work environment, which i prefer.
What needs to change to make the company culture better?
Pay employee a livable wage
There are a lot of people up top with their head in the sand about the nature of the competition they face. Instead of proactively planning for the company's future they take out their obvious failures on people down the line and that frustration reaches all the way down to store level.
What did you like most about the interview process?
The manager had good questions and told me some interesting things about work environment that made me want the job even more.
It was in person. Onsite and very straight forward
Review from Sales Dept
It was very informal. The owner appeared to be very flexible
Review from Sales Dept
It was very easy and comfortable
Process was rather easy simple questions.
What would you improve about your company's interview process?
It depends on the store. They're all franchised, so interview processes vary.
What makes you most happy at work?
Talking to the customers and helping them
My experience only with my customers.
The customers are amazing, friendly, caring, kind and make me smile everyday.
Interacting with my coworkers and learning how to better ourselves
Coworkers & our regular customers
What's going wrong and how can it be improved?
Treat the employees better, it would be better for all.
Stop making things so complicated. Stop changing things every other day, and listen to your individual store employees about the issues we are having so they can get fixed
Management, store owner. Corrupt and bad for business.
UPS store are convinced Amazon is the savior of the company, but in the process are destroying the "small business" draw. Employees are underappreciated and unhappy. Corporate needs to just decide if this is a small business or a corporation. The employees are suffering because of their negligence
The competition seems to be ahead of us, if you work for the competition you're treated better, company culture is unbelievably toxic. Executives at San Diego are oblivious and store owners are miserly to the point of it really hurting the customer experience
What do you like best about your company?
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What would you most like to see improved at your company?
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