ClearSale offers the most complete e-commerce fraud protection, combining cutting-edge statistical technology with the world’s largest team of specialized fraud analysts for a balanced, comprehensive, real-world approach. Trusted by over 3,000 customers worldwide and touting a 99% retention rate, ClearSale is the first company to offer chargeback guarantees and the largest company focused on global card-not-present fraud prevention. ClearSale helps businesses prevent fraudulent chargebacks without interfering with the online shopping experience. As a result, clients can sell more and sell safely, even in dynamic or challenging international markets.
How has this pandemic shifted the way your business operates, and how have your people responded to the crisis?
“We believe that when possible, we should work with a mindset of improving long-term results, even if this sacrifices a little bit of our short-term results,” says David Fletcher, VP of Sales. “We know that the pandemic is a temporary scenario; therefore, we didn’t have any layoffs. To keep our employees safe, as soon as the government started to announce the possibility of lockdowns being enforced, ClearSale worked to place 100% of its employees in home offices. It was a huge challenge, but in less than 100 days, we had our entire workforce (hundreds of employees) working from home, and we will stay like this for as long as it’s necessary. It wasn’t easy and it wasn’t cheap, but it was the right thing to do—so that’s what we did.”
What are you most proud of that your company has achieved over the last year, or any specific milestones you want to tout?
“We have many reasons to be proud of our company. ClearSale has been growing by double digits for more than 10 years, and this is only a reflection of several milestones achieved in various areas. It is even better when our employees recognize ClearSale as a great place to work,” says Fletcher.
How would you describe your workplace culture, and what attributes are you looking for when determining who gets hired there?
“Agility, autonomy, courage, and trust are strong attributes in our vision,” Fletcher says.
“We look for tactical agility, which gives us flexibility that enables us to adapt to market changes. Choosing to embrace challenges and blaze new trails isn’t for the faint of heart. It requires bravery, autonomy, and commitment. We give our employees lots of freedom and believe a tram with integrity accomplishes more.”
Are there any guiding principles that you or your company live by?
“Preventing fraud is a dynamic, challenging task, so problem-solving is in our DNA. ClearSale’s main goal is to protect transactions without affecting the experience of good people,” says Fletcher.
What are some of the best practices you and your staff do to stay connected, in general and in times of crisis?
“We keep a very open communication environment, which helps connections flow naturally. However, we do have some specific initiatives and tools to support that environment: digital lunch and happy hours through Microsoft Teams, Microsoft Teams group chats including the C-level of the company and the whole team, and special webinars to tackle various challenges are a few of them,” Fletcher says.
Find more information at https://clear.sale or follow on Twitter @ClearSaleUS.
