Airbnb Competitors | Comparably
Airbnb Claimed Company
"Airbnb is an online marketplace to list, discover, and book rental homes, apartments, and rooms." read more
EMPLOYEE
PARTICIPANTS
431
TOTAL
RATINGS
3730
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Airbnb Competitors

Airbnb competitors include Booking.com, Tripadvisor, KAYAK, Expedia Group and FlipKey. Airbnb ranks 1st in CEO Score on Comparably vs its competitors. See below how Airbnb compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
1st
eNPS Rank
2nd
Gender Rank
5th
Diversity Rank
2nd
Product Quality
2nd
NPS Rank
1st
Pricing Rank
2nd
Customer Service
2nd

See Airbnb Culture vs Competitors:

Airbnb Competitors
RankCompanyScore
1Booking.com82
2Airbnb74
3Tripadvisor73
4KAYAK73
5Expedia Group71

Airbnb Competitors at a Glance

Product Quality Score Comparison

Airbnb Ranks 2nd in Product Quality Score

1538 Customers rate Airbnb's Product Quality Score a 3.7/5, which ranks it 2nd against its competitors, below Tripadvisor.

  1. 1st
    Tripadvisor
    4 / 5
  2. 2nd
    Airbnb
    3.7 / 5
  3. 3rd
    KAYAK
    3.5 / 5
  4. 4th
    Expedia Group
    3.2 / 5
  5. 5th
    Booking.com
    3.1 / 5
Product Quality Score Comparison
RankCompany Score
1Tripadvisor80
2Airbnb74
3KAYAK71
4Expedia Group65
5Booking.com62
NPS Comparison

Airbnb Ranks 1st in Net Promoter Score

1934 Customers rate Airbnb's Net Promoter Score a 24, which ranks it 1st against its competitors. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Airbnb to a friend?”.

  1. 1st
    Airbnb
    24
  2. 2nd
    Tripadvisor
    21
  3. 3rd
    KAYAK
    9
  4. 4th
    Expedia Group
    5
  5. 5th
    Booking.com
    -1
NPS Comparison
RankCompany Score
1Airbnb24
2Tripadvisor21
3KAYAK9
4Expedia Group5
5Booking.com-1
Pricing Score Comparison

Airbnb Ranks 2nd in Pricing Score

1363 Customers rate Airbnb's Pricing Score a 3.5/5, which ranks it 2nd against its competitors, below Tripadvisor.

  1. 1st
    Tripadvisor
    3.8 / 5
  2. 2nd
    Airbnb
    3.5 / 5
  3. 3rd
    KAYAK
    3.5 / 5
  4. 4th
    Expedia Group
    3.1 / 5
  5. 5th
    Booking.com
    3 / 5
Pricing Score Comparison
RankCompany Score
1Tripadvisor76
2Airbnb71
3KAYAK71
4Expedia Group63
5Booking.com61
Customer Service Comparison

Airbnb Ranks 2nd in Customer Service

1282 Customers rate Airbnb's Customer Service a 3.5/5, which ranks it 2nd against its competitors, below Tripadvisor.

  1. 1st
    Tripadvisor
    3.7 / 5
  2. 2nd
    Airbnb
    3.5 / 5
  3. 3rd
    KAYAK
    3.4 / 5
  4. 4th
    Expedia Group
    3.1 / 5
  5. 5th
    Booking.com
    2.9 / 5
Customer Service Comparison
RankCompany Score
1Tripadvisor75
2Airbnb70
3KAYAK69
4Expedia Group63
5Booking.com58
Overall Culture Score Comparison

Airbnb Ranks 2nd in Overall Culture Score

431 Employees rate Airbnb's Overall Culture a 74/100, which ranks it 2nd against its competitors, below Booking.com. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    Booking.com
    82 / 100
  2. 2nd
    Airbnb
    74 / 100
  3. 3rd
    Tripadvisor
    73 / 100
  4. 4th
    KAYAK
    73 / 100
  5. 5th
    Expedia Group
    71 / 100
Overall Culture Score Comparison
RankCompany Score
1Booking.com82
2Airbnb74
3Tripadvisor73
4KAYAK73
5Expedia Group71
eNPS Comparison

Airbnb Ranks 2nd in Employee Net Promoter Score

294 Employees rate Airbnb's Employee Net Promoter Score a 29, which ranks it 2nd against its competitors, below Booking.com. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Airbnb to a friend?”.

  1. 1st
    Booking.com
    52
  2. 2nd
    Airbnb
    29
  3. 3rd
    KAYAK
    24
  4. 4th
    Expedia Group
    16
  5. 5th
    Tripadvisor
    6
eNPS Comparison
RankCompany eNPS
1Booking.com52
2Airbnb29
3KAYAK24
4Expedia Group16
5Tripadvisor6
Gender Score Comparison

Airbnb Ranks 5th in Gender Score

41 Employees rate Airbnb's Gender Score a 69/100, which ranks it 5th against its competitors, below Expedia Group. The Gender Score tracks how positively women rate their experience at Airbnb.

  1. 1st
    Booking.com
    84 / 100
  2. 2nd
    KAYAK
    75 / 100
  3. 3rd
    Tripadvisor
    73 / 100
  4. 4th
    Expedia Group
    69 / 100
  5. 5th
    Airbnb
    69 / 100
Gender Score Comparison
RankCompany Score
1Booking.com84
2KAYAK75
3Tripadvisor73
4Expedia Group69
5Airbnb69
Diversity Score Comparison

Airbnb Ranks 2nd in Diversity Score

63 Employees rate Airbnb's Diversity Score a 74/100, which ranks it 2nd against its competitors, below Booking.com. The Diversity Score tracks how positively diverse employees rate their experience at Airbnb.

  1. 1st
    Booking.com
    80 / 100
  2. 2nd
    Airbnb
    74 / 100
  3. 3rd
    KAYAK
    71 / 100
  4. 4th
    Expedia Group
    70 / 100
  5. 5th
    Tripadvisor
    70 / 100
Diversity Score Comparison
RankCompany Score
1Booking.com80
2Airbnb74
3KAYAK71
4Expedia Group70
5Tripadvisor70
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