Employees’ understanding of Agent Q's KPIs and OKRs is essential for its success. Out of 2 Agent Q employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 2 have said yes.
A main function of a managerial role is to lead one’s subordinates. A manager at Agent Q is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Agent Q employees shared they generally receive helpful feedback once a month or once a quarter, while 100% of Agent Q employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.