ClickSoftware Technologies Company Culture

ClickSoftware Technologies Company Overview

ClickSoftware Technologies Ltd was incorporated as a company under the laws of the State of Israel in 1979. The Company is a provider of software products and solutions for workforce management and optimization for the service sector. The Company has operations in Israel, America, Asia Pacific and EMEA. The Company's products and solutions incorporate business practices, key business functions of service operations, and sophisticated decision-making algorithms. The Company's solutions are grouped into four main suites which together comprise its Service Optimization Suite: Field Service Suite covers the field service needs from forecasting to planning to intra-day real time scheduling to analytics. Mobility Suite - covers the needs of the mobile individual for such cases where dispatch and scheduling is either not required or already covered by another solution. Roster Suite - covers all shift planning needs for both the manager as well as the employee. Forecasting and Planning Suite is designed to address the mid-term and long-term needs of the service sector for forecasting customer demand and accordingly planning staffing levels - quantities and skill mix- in the various territories and business lines. The Company's Service Optimization Suite is designed to increase service revenue and customer responsiveness while reducing costs. The Company's Service Optimization Suite includes strategic and tactical workforce planning, optimized service scheduling, intelligent problem resolution, mobile workforce management, shift planning and business analytics, connecting various organizational levels and all functions, from executive strategy to operational execution. The Company also offers solutions for the small and mid-sized company markets in the form of ClickIMRS and ServiceTycoon. The Company's current and potential competitors include software application vendors that offer workforce management solutions with certain optimization modules as part of their overall offerings.