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msg.ai Company Culture
msg.ai Culture
This score is derived from employee ratings & reviews3.3/5
msg.ai's Overall Culture is rated C
Top Rated Culture Dimensions
CEO Rating
A+Outlook
BWork Culture
BTeam
BCompensation
B-msg.ai CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Puneet Mehta
88 /100
See More
Diversity at msg.ai
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at msg.ai
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work Bettermsg.ai eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 40%Top 40% of Similar Size Companies on Comparably
Recommend to a Friend?
33
msg.ai employees are 33% more likely to recommend msg.ai as a great place to work
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
Working at msg.ai
Working at msg.ai is rated below average by 6 employees, across various culture dimensions. msg.ai employees rate CEO Rating highest among all categories, and think that Leadership and Manager have the most room for improvement, putting msg.ai’s culture in the Bottom 45% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in San Francisco. See below in detail how working at msg.ai was rated by employees.
Overall Company Culture at msg.ai
C
Overall Company Culture at msg.ai is rated C
Last updated months ago
Bottom
45%
msg.ai ranks in the Bottom 45% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work Bettermsg.ai Employee Reviews
Out of 14 msg.ai employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping msg.ai improve their work culture.
| Positive Reviews | 92% |
|---|---|
| Constructive Feedback | 8% |
Positive Reviews From msg.ai Employees
- What do you like best about the leadership team?Hard working and using Latest Technology
- What are some of the best things about your team?Humble and friendly and hard working
- What is most positive about the culture and environment at your company?Getting chance on working latest technology
Constructive Feedback From msg.ai Employees
- Why do you feel undervalued and what would make you feel better about your compensation?No stock options are there
msg.ai Company Information
msg.ai Company Overview
Artificial Intelligence for Conversational Customer Support
msg.ai was founded in 2014 and its current CEO is Puneet Mehta. Since its inception 12 years ago, msg.ai has grown to 70 employees.
msg.ai Mission, Vision & Values
msg.ai Mission & Values
We are on the mission to make contacting companies a brilliant customer service experience. We’re a workforce multiplier: we empower AI to respond immediately to the over 50% of customer issues that span across the same repeatable issues while enabling human agents to focus on high-impact work. We strive to ensure that every time a customer has an issue, question or need, they have a brilliant experience.
| Headquarter | 560 Brannan St San Francisco, CA 94107 United States of America |
|---|---|
| Website | msg.ai |
| Founding Date | 2014 |
| Company Status | Private |
| Jobs | jobs.lever.co/msg |
| Social Sites |
msg.ai Competitors
msg.ai competitors include Ripple, Pypestream, and Retention Science. msg.ai ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how msg.ai compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
msg.ai Employees
msg.ai has 70 employees. 6 employees at msg.ai have reviewed msg.ai across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 6 msg.ai employees give their leadership a grade of C-, or Bottom 35% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at msg.ai are generally satisfied with their total compensation at msg.ai, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at msg.ai are pleased with their team. 6 Participants grade the quality of their coworkers a B. The majority believe the meetings at msg.ai are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at msg.ai believe the environment at msg.ai is positive. Most Participants believe the pace of work at msg.ai is comfortably fast. About 20% of the employees at msg.ai work 8 hours or less, while 20% of them have an extremely long day - longer than twelve hours.
Overall, the employees at msg.ai are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining msg.ai - Employee Onboarding
msg.ai employees concluded that their overall onboarding experience was positive. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
msg.ai KPIs and OKRs
Employees’ understanding of msg.ai's KPIs and OKRs is essential for its success. Out of 2 msg.ai employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
msg.ai CEO & Leadership
msg.ai CEO - Puneet Mehta
88 /100
Puneet’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in San Francisco. Compared to msg.ai’s competitors, Puneet Mehta ranks right above Ripple CEO Brad Garlinghouse. Under Mehta’s leadership, msg.ai employee respondents are most happy about their Outlook and the company’s Work Culture. Leadership and Manager are two areas, according to respondents, where msg.ai could stand to see real improvement.
msg.ai Leadership
The msg.ai Executive Team is rated a “C+” and led by CEO Puneet Mehta and Vice President of Technology Jayakumar Gopalan
Puneet Mehta CEO / President
Puneet Mehta serves as the CEO / President of msg.ai.
Jayakumar Gopalan Vice President of Technology
Jayakumar Gopalan serves as the Vice President of Technology of msg.ai. Jayakumar started at msg.ai in July of 2015.... read more
msg.ai Salaries
How much does msg.ai pay?
How much do people at msg.ai get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at msg.ai is $124,158, or $59 per hour, while the estimated median salary is $145,618, or $70 per hour.
At msg.ai, the highest paid job is a Director of Engineering at $185,689 annually and the lowest is a CS Rep at $56,308 annually. Average msg.ai salaries by department include: Admin at $78,152, Product at $134,983, Customer Support at $72,676, and Engineering at $137,771. Half of msg.ai salaries are above $145,618.
6 employees at msg.ai rank their Compensation in the Top 40% of similar sized companies in the US (based on 17 ratings) while 6 employees at msg.ai rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 7 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $83k | $83k | 1st Percentile |
20th Percentile $115k | $115k | 20th Percentile |
40th Percentile $146k | $146k | 40th Percentile |
60th Percentile $211k | $211k | 60th Percentile |
80th Percentile $250k | $250k | 80th Percentile |
100th Percentile $347k | $347k | 100th Percentile |
$124,158*
Average Compensation
$145,618*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
msg.ai Salaries by Department
Diversity & Inclusion at msg.ai
The Diversity score provides insights into how diverse employees feel and rate their work experience at msg.ai across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
msg.ai Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Employee Stock Purchase Plan
Office Perks
- Free Food
- Pet-Friendly
- Company Social Outings
- Work From Home Policy
- Unique Office Space
msg.ai PTO
msg.ai's PTO and Vacation policy typically gives unlimited days off a year. msg.ai's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
msg.ai Careers
msg.ai Jobs
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Frequently Asked Questions regarding msg.ai
What is msg.ai address?
msg.ai location is at 560 Brannan St
Who is the CEO of msg.ai?
msg.ai CEO is Puneet Mehta, their score by employees is 88
What is msg.ai eNPS?
The eNPS for msg.ai is 33
What is the salary for Lead Engineer in msg.ai?
Lead Engineer average salary in the US is 150k
What are the salaries in the Operations in msg.ai?
The average salaries for Operations in msg.ai is 100k
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