OnStar – Rescue service. I waited over 3 hours for a tow truck in a hot, heavily populated area that had 3 tow service companies within 5 miles of my location. The excuse I got was "labor shortages" in my area. I contacted OnStar after an hour & a half. After 2 hrs they still had not contracted a tow service | Comparably
Comparably

OnStar – Rescue service. I waited over 3 hours for a tow truck in a hot, heavily populated area that had 3 tow service companies within 5 miles of my location. The excuse I got was "labor shortages" in my area. I contacted OnStar after an hour & a half. After 2 hrs they still had not contracted a tow service

OnStar
Emergency support read more
EMPLOYEE
PARTICIPANTS
12
TOTAL
RATINGS
128

Rescue service. I waited over 3 hours for a tow truck in a hot, heavily populated area that had 3 tow service companies within 5 miles of my location. The excuse I got was "labor shortages" in my area. I contacted OnStar after an hour & a half. After 2 hrs they still had not contracted a tow service

Other Employee Reviews for OnStar

Briefly describe your overall experience at your company

amazing place to work for sure

What can this brand most improve?

just bought a new car. Told the company not to add after free intro period. They chose a plan and added the car, took the money out of my account when I said no. Service 10 years ago was good, not so much today. They have given wrong directions too many times. I will be looking elsewhere

What can this brand most improve?

Unblock my ability to use my Onstar!!!

What can this brand most improve?

Communication. Make followup effective and easier than endless on hold times.

Briefly describe your overall experience at your company

Great company, changed my life!

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