OnStar – I was under the impression that my trial period had ended. When I discovered that I was being charged monthly for a service that I did not want or use, I called to cancel and requested a refund. Today I got an email to deny my request. I will never purchase another GM vehicle!

OnStar

Emergency support read more

EMPLOYEE PARTICIPANTS: 12

TOTAL RATINGS: 128

CEO: Mary Chan

I was under the impression that my trial period had ended. When I discovered that I was being charged monthly for a service that I did not want or use, I called to cancel and requested a refund. Today I got an email to deny my request. I will never purchase another GM vehicle!

Other Employee Reviews for OnStar

Briefly describe your overall experience at your company

amazing place to work for sure

What can this brand most improve?

just bought a new car. Told the company not to add after free intro period. They chose a plan and added the car, took the money out of my account when I said no. Service 10 years ago was good, not so much today. They have given wrong directions too many times. I will be looking elsewhere

What can this brand most improve?

Unblock my ability to use my Onstar!!!

What can this brand most improve?

Communication. Make followup effective and easier than endless on hold times.

Briefly describe your overall experience at your company

Great company, changed my life!

Rate your company

OnStar – I was under the impression that my trial period had ended. When I discovered that I was being charged monthly for a service that I did not want or use, I called to cancel and requested a refund. Today I got an email to deny my request. I will never purchase another GM vehicle!

I was under the impression that my trial period had ended. When I discovered that I was being charged monthly for a service that I did not want or use, I called to cancel and requested a refund. Today I got an email to deny my request. I will never purchase another GM vehicle!

Other Employee Reviews for OnStar

Read Reviews by Category

Browse All Companies