Keith Costello — Senior Vice President of Global Client Engagement at Rimini Street

Mr. Keith Costello has been Senior Vice President of Global Client Engagement at Rimini Street, Inc. since October 20, 2016. Mr. Costello oversees Rimini Street's global account management program that is responsible for assuring client success, satisfaction, service adoption and utilization, licensed product and support service value maximization, retention and identification of service upsell and expansion opportunities. In this role, he also leads the strategic vision, operations and execution for this global program that provides mission-critical, trusted-advisor account services to every Rimini Street client from initial contract execution. Mr. Costello served as Senior Vice President of Global Services at Zuora, Inc. He is a 28 year veteran of the enterprise technology industry and a leader with proven P&L results in enterprise software customer success, sales, services and partner ecosystems. He has experience working with startups and Fortune 500 companies and domain expertise in ERP, CRM, business analytics, cloud technologies and subscription management. Mr. Costello has built, turned around, scaled and led innovative and fast-growing organizations, from small teams to large divisions of significant, global scale. Mr. Costello served as the Senior Vice President of Global Services at C3, Inc. Mr. Costello was responsible for customer satisfaction at C3, LLC. Mr. Costello served as an Executive Vice President and General Manager of Business Analytics at SAP. He also held Executive Positions at SAP for Global Field Services and Customer Service. Mr. Costello served as the Group Vice President of Professional Services at Siebel Systems. At Siebel, he gained expanding levels of responsibility, ultimately managing the global services business. He served as the Vice President of Oracle Corporation. At Oracle, he grew his career over 10 years, serving in a variety of product management, sales and consulting roles. He also served at Price Waterhouse and Booz, Allen & Hamilton. In that time, he has delivered enterprise software solutions and strategic advice, as well as serving on the executive steering committees of Fortune 500 companies like Intel, The Home Depot, JnJ, Exxon, PepsiCo, HP, Chevron and McKesson. Mr. Costello received a BA in Psychology and Economics from the University of California, Berkeley.