Tom Boyles — Chief Customer Officer at Westpac Banking Corporation

Mr. Tom Boyles has been Chief Customer Officer at Westpac Banking Corporation since July 10, 2015. Mr. Boyles joined Westpac from the Walt Disney Company, where he serves as Senior Vice President, Global Customer Managed Relationships and Travel Operations for Walt Disney Parks and Resorts. Mr. Boyles is responsible for Disney's customer first strategy, which has used innovative technology to create personalised customer experiences and significantly increase trust in the Disney brand. Prior to joining Disney in 2000, Mr. Boyles was a Senior Vice President at National City Corporation, where he was responsible for strategy and marketing. Prior to this, he was President of Integra Direct, where he was responsible for internet banking, the ATM network and marketing.