QVC Angeforderte Firma
QVC is a video and ecommerce retailer offering various brands to customers around the globe. Weiterlesen
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Quality department and supervisors don't see eye-to-eye with customer service Representatives it's very sad it's almost as if every day you could go in and possibly lose your job just by doing what you were trained to do. They say to play in the grey but they have a black and white write-up policy
Was hat Ihnen am Interviewprozess am besten gefallen?
It was over the phone
Was sind einige der besten Dinge an Ihrem Team?
Everyone gets along, we help each other when supervisors won't help us.
Was braucht das Führungsteam, um besser zu werden?
Listening to the concerns of their employees so that the employee can provide better Customer Service
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
The actual employees care about one another, ( supervisors excluded all they care about is looking out for themselves.)
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
I believe working with the public is hard at times you have difficult customers that abuse the system from returns from years yet you are suppose to have a strict return policy.Yet if you don't give the a customer a " refund " and they report you for" being rude" QVC will write you up ,effecting pay
Was läuft falsch und wie kann es verbessert werden?
There is always a cloud of if you don't work fast enough you will get written up or if you try to do the right thing as to company policies with the customers and they don't like it employee should not get written up for doing what the we're trained to do. Quality department is the worst.
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