Defeating...I feel defeated every day even when I had a positive experience with the customers.
Was sind einige der besten Dinge an Ihrem Team?
We all have common goals and support each other by sharing information about how to achieve meaningful goals.
Was braucht das Führungsteam, um besser zu werden?
Leadership who are working toward a strategic corporate goal use positive reinforcement and achievable goals to motivate their workers towards that goal not an endless list of impossible and unachievable goals via useless rhetoric.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
TurboTax leadership and worker rating systems are full of negative reinforcement. For example, customers are asked to rate an interaction on a scale from 1 (lowest) to 10 (highest) but anything less than a 9 equals zero and adversely affects the worker's rating.
Was läuft falsch und wie kann es verbessert werden?
The product has had so many issues this year. When employees report the issues, they are reprimanded for doing so. Counterproductive is the word for TurboTax so productivity training thru setting realistic and achievable goals using positive communication techniques would be a great start.
Was muss geändert werden, um die Unternehmenskultur zu verbessern?
Leadership needs a complete makeover. In other words, leadership should be brought up to date on what it means to use strategic management methods. Employees should have the opportunity to rate their managers. Leadership should never use a virtual office and an open mic to criticize their workers.
Other Employee Reviews for TurboTax
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