TurboTax Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
seasonal staff should be prepared for cuts in scheduled hours at end of tax season
Review from Customer Support Dept
very mediocre. poor supervision and lack of clarity in expectations.
Review from Customer Support Dept
Defeating...I feel defeated every day even when I had a positive experience with the customers.
Review from Customer Support Dept
What do you like best about the leadership team?
seeks to expand into new businesses
Review from Customer Support Dept
What does the leadership team need to get better at?
realistic system for evaluating job performance of remote employees.
Review from Customer Support Dept
Leadership who are working toward a strategic corporate goal use positive reinforcement and achievable goals to motivate their workers towards that goal not an endless list of impossible and unachievable goals via useless rhetoric.
Review from Customer Support Dept
What is the best part about your compensation package?
rate of pay and stock options
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
a reliable internal performance review system
Review from Customer Support Dept
TurboTax leadership and worker rating systems are full of negative reinforcement. For example, customers are asked to rate an interaction on a scale from 1 (lowest) to 10 (highest) but anything less than a 9 equals zero and adversely affects the worker's rating.
Review from Customer Support Dept
What are some of the best things about your team?
We all have common goals and support each other by sharing information about how to achieve meaningful goals.
Review from Customer Support Dept
great efforts to share experiences and help each other
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
growth and focus on customer satisfaction
Review from Customer Support Dept
What needs to change to make the company culture better?
better way of making remote staff feel a part of the company
Review from Customer Support Dept
Leadership needs a complete makeover. In other words, leadership should be brought up to date on what it means to use strategic management methods. Employees should have the opportunity to rate their managers. Leadership should never use a virtual office and an open mic to criticize their workers.
Review from Customer Support Dept
What did you like most about the interview process?
fast and flexible, quick response
Review from Customer Support Dept
they made you feel that you were wanted
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Be able to work from remotely
Review from Customer Support Dept
support of the team that I am a member of
Review from Customer Support Dept
What's going wrong and how can it be improved?
need to feel that my work is appreciated
Review from Customer Support Dept
The product has had so many issues this year. When employees report the issues, they are reprimanded for doing so. Counterproductive is the word for TurboTax so productivity training thru setting realistic and achievable goals using positive communication techniques would be a great start.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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