29
eNPS Score
Q&A With TurboTax Employees
TurboTax employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at TurboTax
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Overall experience is mixed. The training is poor foe the high demand of calls on product support. If you have poor manager, it can make the overall workday very stressful. There are high demands to meet, but very little training to achieve those goals.
demanding call center work, sometimes feeling beneath my education and credentials. more customer service and sales skills than tax and accounting knowledge is needed for the job
Fantastic people to work with
Great manager, great work scheduling, exceptional remote work and training for the job, extremely interesting work and excellent support. I enjoy going to work every day. Excellent pay for the job with advancement opportunities offered continually. I love working in tax return quality review.
Q&A With TurboTax Employees
IDX: 0 TOT: 19
How helpful was your Customer Support team when you were first hired at TurboTax?
Top Employee Response
not helpful, supervisor did not give me instructions on how to proceed on my first day. I was basically totally abandoned. One of the worst experiences I ever had in over 30 years in the work force.
What's the work from home policy like at TurboTax?
not anywhere as good as they make it sound.
How does TurboTax handle HR issues?
they have a large HR department to handle issues.
How does TurboTax measure success and growth in the Customer Support department?
It is mostly based on survey responses. You literally have to beg the customers to complete the survey and rate you high. If not, you will not have a job next tax season. Your knowledge and credentials simply do not matter after the initial hiring.
What skills do you need to be successful in the Customer Support department at TurboTax?
need to be able to answer tax questions and also get customers to respond to the survey and rate you high.
How innovative is TurboTax?
I would rate them as very average in innovation when it comes to their staff.
What perk or benefit should TurboTax have?
a better way of evaluating their employees.
What is the best advice you could give someone during their first month at TurboTax?
you must get customers to respond to the survey and rate you as a 9 or 10. If not, you will NOT get rehired for the next tax season.
What do employees at TurboTax think about their benefits?
TurboTax employees rate their overall benefits a C and most of them think the perks are Neutral. 60% of TurboTax employees say they are satisfied with their benefits. The majority of employees also get 0-10 days of paid vacation, and most of the employees believe the cash value of their benefits is less than $500/mo.
How's career growth and advancement at TurboTax?
0% of the same employees also feel like TurboTax is invested in their career growth. On average, majority of employees do not have a mentor to help them navigate their career at TurboTax.
How are the managers at TurboTax?
TurboTax employees rate their manager a C+ or 68/100 and the majority do not believe their manager truly cares about them as a person. Most of the employees (67%) also doesn't feel comfortable providing negative feedback directly to their boss.
What's the pay like for employees at TurboTax?
TurboTax employees rates their pay and overall compensation a C or 62/100. 59% of employees believe they are paid fairly and 33% of employees get raises every year.
Curious about what work's like at TurboTax?
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Should I work at TurboTax?
59% of TurboTax employees would encourage their friends to become coworkers, whereas 11% are neutral and 30% would not recommend working at TurboTax to their friends.
| 59% | Promoters |
|---|---|
| 11% | Passive |
| 30% | Detractors |
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Recently Asked Questions about working at TurboTax
- How helpful was your Customer Support team when you were first hired at TurboTax?
- What's the work from home policy like at TurboTax?
- How does TurboTax handle HR issues?
- How does TurboTax measure success and growth in the Customer Support department?
- What skills do you need to be successful in the Customer Support department at TurboTax?
