Defeating...I feel defeated every day even when I had a positive experience with the customers.
What are some of the best things about your team?
We all have common goals and support each other by sharing information about how to achieve meaningful goals.
What does the leadership team need to get better at?
Leadership who are working toward a strategic corporate goal use positive reinforcement and achievable goals to motivate their workers towards that goal not an endless list of impossible and unachievable goals via useless rhetoric.
Why do you feel undervalued and what would make you feel better about your compensation?
TurboTax leadership and worker rating systems are full of negative reinforcement. For example, customers are asked to rate an interaction on a scale from 1 (lowest) to 10 (highest) but anything less than a 9 equals zero and adversely affects the worker's rating.
What's going wrong and how can it be improved?
The product has had so many issues this year. When employees report the issues, they are reprimanded for doing so. Counterproductive is the word for TurboTax so productivity training thru setting realistic and achievable goals using positive communication techniques would be a great start.
What needs to change to make the company culture better?
Leadership needs a complete makeover. In other words, leadership should be brought up to date on what it means to use strategic management methods. Employees should have the opportunity to rate their managers. Leadership should never use a virtual office and an open mic to criticize their workers.
Other Employee Reviews for TurboTax
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