The culture was good, and then everything has changed in the last couple of years. It's a struggle to want to come to work daily when it feels like management doesn't care about me and makes backdoor deals on promotions. Workers are over worked and underpaid based off market value
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
The leads always help when we need it, also knowing that the work day will end.
Was sind einige der besten Dinge an Ihrem Team?
Communication is open. Always willing to help and educate each other to help customers. I know I can always rely on them for a morale boost.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
The constant addition of more work and no compensation on top of the fact that benefits are more expensive with less coverage doesn't help. Mental health at the service center is declining and management hides it under "resistance to change"
Was braucht das Führungsteam, um besser zu werden?
Supporting their agents and team members. Agents are often forgotten about and treated as numbers and not actual people. Certian lines are overstffed while others are understaffed. Management doesn't care about developing their staff, and hands out promotions w/o interviewing people for them.
Was läuft falsch und wie kann es verbessert werden?
Management is out of touch and has no clue what we do day to day. They cover up bad managers, stop the growth of some employees, promote others in secret, and refuse to listen to the people impacted by the decisions they make. They focus on making it look perfect when it's far from it.
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