Ventech Solutions Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They're very flexible and adaptable to employees' needs.
Review from Customer Support Dept
They care about the employees.
Review from Customer Support Dept
How personable they are. You could never guess who the leadership team was (if you didn't already know) because they treat everyone the same. They are super friendly and caring. I have never had a leadership team like that before and I have been in the work force for 17 years.
Review from Customer Support Dept
Work from home is the best opportunity we have
Review from Customer Support Dept
They truly care and have passion for us as individuals. They want to do what they can within their limits to help us thrive as individuals and employees.
Review from Customer Support Dept
What does the leadership team need to get better at?
Listening to and understanding their employees wants and needs. Seeing the writing on the wall and understanding that as the world changes so should they and move us to permanent work from home.
Review from Customer Support Dept
The leadership team actually needs to work with the employees and actually listen to what we have to say, feel, and need as an employee. Our voices are not being heard, and our needs are not being filled. It's more of gaslighting employees, processes, not considering the good employees or hardworker
Review from Customer Support Dept
Understanding their people, or at least trust the leaders that do. Some need to roll up their sleeves and get engaged with the people themselves rather than point fingers at where engagement issues stem from.
Review from Customer Support Dept
Supporting their agents and team members. Agents are often forgotten about and treated as numbers and not actual people. Certian lines are overstffed while others are understaffed. Management doesn't care about developing their staff, and hands out promotions w/o interviewing people for them.
Review from Customer Support Dept
Agents are not given the ability to become great at one LOB, instead as soon as they start to grasp an LOB they are thrown into a crosstraining and are ok at 2 LOBs. Were now in a position where there is no one worth promoting. Focus on your nurturing your employees and less on 'becoming agile.'
Review from Customer Support Dept
What is the best part about your compensation package?
All the prizes we have an opportunity to win an the gifts we get from leadership.
Review from Customer Support Dept
Truly, I am not sure. If I have to dig deep it would be that we are allowed our entire PTO at the beginning of the year.
Review from Customer Support Dept
I like the coverage offered.
Review from Customer Support Dept
I am paid pretty well...could always use more money!! :)
Review from Customer Support Dept
I do not use the benefits.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Annual increases have been good. I would like to see increases though throughout the year based on employee's gaining new knowledge in different LOB's, and taking on more roles, ect.
Review from Customer Support Dept
I would feel better if the raises that Ventech gave were at least above the cost of living increase. The highest raise given to a front line agent was still below the raise of cost of living.
Review from Customer Support Dept
I feel undervalued due to working here for x amount of years, and not being considered for any projects or positions within the company. Also the templates that are being used were my idea and management stated I shouldnt take credit for it. i've worked hard to help employees and management succeed.
Review from Customer Support Dept
More days off, more PTO
Review from Customer Support Dept
Many are overtasked, talents exploited or manipulated, under the facade of "SAFe Agility" and having dual responsibilities, filling multiple operational roles at once when the national average compensation for one of those roles is still more than what they make in their role on paper.
Review from Customer Support Dept
What are some of the best things about your team?
How friendly everyone is and how much of a family it feels like. A large number of the team was hired during COVID so there was few opportunity to be able to meet the others on the team. Leadership has made an effort to make sure that we know everyone and that we feel connected as a group.
Review from Customer Support Dept
We enjoy humor and a lot of use have call center back rounds and we want to be at the company a long time if plausible.
Review from Customer Support Dept
Everyone is friendly and willing to help.
Review from Customer Support Dept
I have nothing positive or negative to say about my team. I have not needed to interact with them in a professional manner and do not wish to interact with them personally.
Review from Customer Support Dept
We're a good mix of personalities and get on well.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Not interested due to Covid concerns.
Review from Customer Support Dept
Communication is key. More often then not some information is distributed via word of mouth because front line agents are kept in the dark regarding larger issues for hours and sometimes days. Some agents will know how to tackle and issue and some won't depending on who they have spoken with.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
They are caring of their employees and support diversity, health and well-being.
Review from Customer Support Dept
How much our leadership works to make sure that we feel like a team and how successfully they are at accomplishing that. We have group outings, they provide us food sometimes when we are in the office, we have huddles to stay connected. Ventech has a really positive culture and environment.
Review from Customer Support Dept
We want to make our jobs something you look forward to doing. That you wake up and most of the time you look forward to (or at minimum do not dread ) coming into work.
Review from Customer Support Dept
Even with working from home, there are so many chats with people just chit-chatting and asking about your day and having fun. Management is great about reaching out seeing how you're doing on a personal level.
Review from Customer Support Dept
Despite the clear efforts from leadership to make the office environment as comfortable, friendly and welcoming as possible. Working from home is a vast improvement on it. I get to decided who I talk to and why.
Review from Customer Support Dept
What needs to change to make the company culture better?
300 characters isn't enough to scratch the surface. There needs to be systemic change. There is a cancer that has been growing and the lengths at which certain leaders have gone to protect this cancer is alarming. We have already lost good employees over it, soon we'll start losing good leaders too.
Review from Customer Support Dept
What did you like most about the interview process?
It's not some random person you're never going to see again doing the interview. It's your potential future Managers.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Ventech Solutions yet.
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What makes you most happy at work?
When it's a friendly and positive environment.
Review from Customer Support Dept
Being able to connect with my co-workers. The ability to work safely from home.
Review from Customer Support Dept
I enjoy working from home.
Review from Customer Support Dept
Achieving a goal and my Manager truly being excited for me about it. Knowing they're just as invested in my future success as I am.
Review from Customer Support Dept
Being comfortable in the quiet space I work in at my home. Being left to my own devices, so I can work in peace and quiet.
Review from Customer Support Dept
What's going wrong and how can it be improved?
I am still excited about what the future holds. I believe that there has been a huge shove for growth and I love that however it was not well planned. We have large groups cross-training and it has been hard to balance making workers feel pushed into areas and heavily being overwhelmed.
Review from Customer Support Dept
There is only one person who I have improved relations with from employee to manager. But other than that being lied to, having my ideas taken from me. I was promised a position and then got kicked out of that position after 3 hours of training and a year learning it. I want to be taken seriously.
Review from Customer Support Dept
The burnout is real. The damage control from others' messes is far too much. There are too many cooks in the kitchen. We had a strong core team and a bright future before Agile, but now we are disjointed and hiring twice the amount of operational people to do work that was already being done.
Review from Customer Support Dept
Management is out of touch and has no clue what we do day to day. They cover up bad managers, stop the growth of some employees, promote others in secret, and refuse to listen to the people impacted by the decisions they make. They focus on making it look perfect when it's far from it.
Review from Customer Support Dept
Leadership is out of touch. The people who make the decisions do not have agents best interest in mind. The training team hasnt taken a call in years, which means that agents struggle after training to keep up with the ever changing LOBs. The second to most recent manager is terrible with people.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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