Treat everyone equal. Stop coddling lazy and incompetent associates. Hold everyone accountable and to the same standard. LISTEN to your associates.
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'Good old boy" culture exists. If you are not in the club, you are belittled, mocked, and over looked, assuming you are lucky enough to be included.
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Associates who work hard are rewarded by being allowed to do the work of missing or lazy associates. Better pay would help, short term. Maybe true performance based profit sharing. Hold EVERYONE accountable to the same standards.
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