First Merchants Employee Reviews

It's been great so far - looking forward to the future!

Revisión Review del Departamento de HR · Publicado hace 10 meses

I am new, but so far enjoy the company.

Revisión Review del Departamento de Customer Success · Publicado hace 10 meses

many customers miss MBT, the small town bank. Same with employees, having a name and not a number. Hard to personalize daily transactions. not many instant answers, always a ticket

Revisión Review del Departamento de Ventas · Publicado hace 10 meses

I do enjoy working for this company. I do proudly say that I love my job and tell everyone to apply here if they are looking for a great career. I have never built a future career and here I finally feel like I can.

Revisión Review del Departamento de Customer Success · Publicado hace 10 meses

I feel as though it's mostly been a positive experience at First Merchants. I have definitely grown in my abilities since joining the staff. I have been promoted which also feels good too. There have been several instances when floaters come to our branch and I help them and that also feels good!

Revisión Review del Departamento de Atención al Cliente · Publicado hace 10 meses

They are open to questions and having meaningful discussions.

Revisión Review del Departamento de HR · Publicado hace 10 meses

I am new but I like the communication and the vision laid out.

Revisión Review del Departamento de Customer Success · Publicado hace 10 meses

Their involvement and care even inside the banking centers.

Revisión Review del Departamento de Customer Success · Publicado hace 10 meses

listening to feed back from us

Revisión Review del Departamento de Ventas · Publicado hace 10 meses

Transparent, when appropriate, and engaging.

Revisión Review del Departamento de Ventas · Publicado hace 10 meses

Communication is very lacking. Many departments seem to operate autonomously and independent of one another, causing confusion and miscommunication between teams, customers, and branches. When changes are made, those with direct seem to be the last to know, or learn it from our customer base.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 10 meses

Establishing efficiencies in processes- overhaul all backroom processes. CFG, loan input, credit, etc

Revisión Review del Departamento de Ventas · Publicado hace un año

Better execution of projects, better alignment of performance with pay

Revisión Review del Departamento de IT · Publicado hace 10 meses

Promoting from within, communicating with employees, showing compassion, stop being solely focused on sales and start focusing on the client experience.

Revisión Review del Departamento de Ventas · Publicado hace 10 meses

Being transparent, not creating lies to keep employees happy.

Revisión Review del Departamento de Operaciones · Publicado hace 10 meses

It is always being reviewed to see if improvements or new offerings can be made.

Revisión Review del Departamento de HR · Publicado hace 10 meses

Compensation is actually on the light side relative to peers, but at a smaller company I understand it.

Revisión Review del Departamento de Customer Success · Publicado hace 10 meses

incentive pay outs , could be more 'profit sharing'.

Revisión Review del Departamento de Ventas · Publicado hace 10 meses

Retirement plan that is offered

Revisión Review del Departamento de Customer Success · Publicado hace 10 meses

Employee stock options, 401(k), quarterly bonuses

Revisión Review del Departamento de Administración · Publicado hace 10 meses

I wish there were more opportunities to earn bonuses. I wish that the amount of PTO days increased each year we stayed on w/ the company

Revisión Review del Departamento de Atención al Cliente · Publicado hace 10 meses

Compensation nationally has not kept in pace with inflation, so it is inherently low. Combined with a position in customer care that requires consistent training in roles above my paygrade, while adding more tasks from those roles to my own, without any meaningful increase in wages or benefits

Revisión Review del Departamento de Atención al Cliente · Publicado hace 10 meses

When my position was evaluated it was lumped in with a general role. My role is complex and requires being a subject matter expert in many areas

Revisión Review del Departamento de Operaciones · Publicado hace 10 meses

Salary adjustment to come in line with competitors. Salary is at least $20k lower in my area for the same position at a competitor.

Revisión Review del Departamento de Ventas · Publicado hace 10 meses

Compensation does not adequately reflect the volume of work and specific responsibilities that are required of one in my position. I believe pay should more directly reward strong performance matched with volume and productivity which varies from person to person and branch to branch.

Revisión Review del Departamento de Customer Success · Publicado hace 10 meses

We have each others backs!

Revisión Review del Departamento de HR · Publicado hace 10 meses

Great people and they all work hard

Revisión Review del Departamento de Customer Success · Publicado hace 10 meses

How nice and caring everyone is

Revisión Review del Departamento de Customer Success · Publicado hace 10 meses

we work together well usually

Revisión Review del Departamento de Ventas · Publicado hace 10 meses

All work well together, all women (at this time), have built friendships outside of work as well.

Revisión Review del Departamento de Customer Success · Publicado hace 10 meses

more than 9-5:00 attitude. more do whatever it takes to get it done

Revisión Review del Departamento de Finanzas · Publicado hace un año

Sense of what the word team means.

Revisión Review del Departamento de Operaciones · Publicado hace un año

I believe that separating home life from work discussions will help a ton. Talking about drama at home should not be a topic at work. It makes it extremely difficult to focus on tasks here when the environment is a constant gripe of unrelated topics. Positive professional tones in voice are crucial!

Revisión Review del Departamento de Ventas · Publicado hace un año

Loan processors, underwriters, and our entire team need to do a better job of working together. Sometimes we get caught up in the "closing numbers" and forget there are people on the other end of every transaction.

Revisión Review del Departamento de Ventas · Publicado hace un año

Their attitude and ethics are on the floor especially at Fishers and N Michigan rd

Revisión Review del Departamento de Producto · Publicado hace un año

We are encouraged to be ourselves and there is space for everyone

Revisión Review del Departamento de HR · Publicado hace 10 meses

Goals are realistic and work expectations are fair.

Revisión Review del Departamento de Customer Success · Publicado hace 10 meses

Feeling like you have more meaning than just an employee

Revisión Review del Departamento de Customer Success · Publicado hace 10 meses

we have a seasoned staff

Revisión Review del Departamento de Ventas · Publicado hace 10 meses

Some things that may be in interest to us are available to interact with through our work with MYLOs or teams calls.

Revisión Review del Departamento de Customer Success · Publicado hace 10 meses

More compassion and empathy from management.

Revisión Review del Departamento de Ventas · Publicado hace 10 meses

lets get back to the way the company was prior to 2020

Revisión Review del Departamento de Ventas · Publicado hace un año

Upper management should not show favoritism to employees within a team.

Revisión Review del Departamento de Operaciones · Publicado hace un año

I feel my workplace has a very toxic environment, no one is ever happy here always complaining about the pay grade and other employees it needs to change to make it a happier place to work. New employees are always looked down upon

Revisión Review del Departamento de Ventas · Publicado hace un año

actually care about your employees not just do things on paper that make it look like you care.

Revisión Review del Departamento de Ventas · Publicado hace un año

Met with someone who is my peer, and he gave me good insight into the culture.

Revisión Review del Departamento de Ventas · Publicado hace 4 años

Their response time was quick.

Revisión Review del Departamento de Finanzas · Publicado hace 4 años

Everyone was courteous, kind, caring, empathetic and authentic.

Revisión Publicado hace 4 años

Being able to make someone's day

Revisión Review del Departamento de HR · Publicado hace 10 meses

the people and the work I get to do helping clients.

Revisión Review del Departamento de Customer Success · Publicado hace 10 meses

The customers that I see daily

Revisión Review del Departamento de Atención al Cliente · Publicado hace 10 meses

The team and their enthusiasm

Revisión Review del Departamento de Customer Success · Publicado hace 10 meses

happy customers, not crabby customers,

Revisión Review del Departamento de Ventas · Publicado hace 10 meses

I feel there is lacking communication between departments and the executive leadership, which tends to cause snowballing issues. Cleaning up communication and offering more flexibility in work. Invest in our tools (ie a CRM, a working phone system, support remote work)

Revisión Review del Departamento de Atención al Cliente · Publicado hace 10 meses

Leadership & initiatives needs to be aligned with the message being given to the public.

Revisión Review del Departamento de Ventas · Publicado hace 10 meses

Lack of incentive to excel. Poor performance at the top levels is accepted and great performance is not rewarded. Why even try?

Revisión Review del Departamento de IT · Publicado hace 10 meses

Our speed to accomplish client requests is insanely slow, regardless of how big or small. Our ability to execute at the branch level is embarrassing. Anything that can go wrong typically does, so asking for referrals from clients is painful.

Revisión Review del Departamento de Ventas · Publicado hace un año

Back to Basics. Back to customer service. STOP investing in programs that DO NOT WORK. Spend some money and get programs that work WITH us, not us ADAPTING to the program.

Revisión Review del Departamento de Ventas · Publicado hace un año