First Merchants Leadership Employee Reviews
What do you like best about the leadership team?
They are open to questions and having meaningful discussions.
Review from HR Dept
I am new but I like the communication and the vision laid out.
Review from Customer Success Dept
Their involvement and care even inside the banking centers.
Review from Customer Success Dept
listening to feed back from us
Review from Sales Dept
Transparent, when appropriate, and engaging.
Review from Sales Dept
Personable when needed, understanding, strong leader
Review from Customer Success Dept
I appreciate that my voice is heard. I appreciate that certain managers see my progress and have applauded me
Review from Customer Support Dept
They are all approachable. I feel that they all know who I am.
Review from Admin Dept
Listen to feedback and motivatation to do our best every day.
Review from IT Dept
Supportive environment coupled with clear vision and communication.
Review from Finance Dept
They are trying to follow our vision for our company. They are for the most part approachable and listen.
Review from Customer Support Dept
They are kind and patient
Review from Finance Dept
I feel I have their support and that they want the best for me. They are also very helpful.
Review from Customer Support Dept
Easily approachable, very friendly, always have a desire to help and are open to feedback, but often push issues off on to others and lack follow up.
Review from Customer Success Dept
Very transparent. They share information and share the vision.
Review from Operations Dept
What I like best about is our leadership seems to listen to feedback and take action on it.
Review from IT Dept
I like how committed they are to letting the employees speak about what we are upset about and will do what they can to help us.
Review from Sales Dept
They care about the work environment and each individual.
Review from IT Dept
The leadership team keeps us motivated and values us not only as a group but as
Review from Customer Success Dept
i have been through a life changing event in my life this year. Leadership has done everything they can to assist me and support me
Review from Operations Dept
What does the leadership team need to get better at?
Communication is very lacking. Many departments seem to operate autonomously and independent of one another, causing confusion and miscommunication between teams, customers, and branches. When changes are made, those with direct seem to be the last to know, or learn it from our customer base.
Review from Customer Support Dept
Promoting from within, communicating with employees, showing compassion, stop being solely focused on sales and start focusing on the client experience.
Review from Sales Dept
Better execution of projects, better alignment of performance with pay
Review from IT Dept
Being transparent, not creating lies to keep employees happy.
Review from Operations Dept
Establishing efficiencies in processes- overhaul all backroom processes. CFG, loan input, credit, etc
Review from Sales Dept
BETTER COMMUNICATION STOP TREATING US LIKE ROBOTS - WE ARE PEOPLE
Review from Admin Dept
There is no customer service now. It's all about the bottom dollar. The individuals that actually do the job are never asked what needs changed. Things get changed and it isn't always for the better. This bank needs to go back to the basics.
Review from Sales Dept
Acknowledge our time we commit to this company and the work we do.
Review from Sales Dept
Including everyone as a whole. Not just the executive team.
Review from Admin Dept
After the recent raise it was made clear the 3 years I've worked with this company have ment little. Although I appreciate getting closer to competitive wages, I find it insulting to make the same as someone just starting.
Review from Sales Dept
Weekly debriefs needed and earlier morning meetings starting at 8:45-8:50AM is too late that does not give enough time to talk and discuss current topics, changes, goals, or cooperative interaction among the team. We need to select a day where everyone is available to be present.
Review from Sales Dept
Upper management has cut staffing so tight that we often run short and have to miss lunches.
Review from Sales Dept
Listening to employees needs and wants and future career goals
Review from Sales Dept
Mark Hardwick has the audacity to put out a video about how much he "loves our DE&I program and says we're not changing anything" Then 2 weeks later the bank quietly rebrands it to Building Community. Hilariously sneaky.
Review from Sales Dept
Communicaton, LESS MICROMANAGEMENT, Realistic Goals
Review from Business Development Dept
Treat us like people and not computers, have realistic expectations for us
Review from Customer Support Dept
too much turnover and process is slow for everything
Review from Sales Dept
Take care of what we have.
Review from Operations Dept
Fighting for proper compensation for their employees and rewarding good performance.
Review from Operations Dept
Truly listen to our feedback. They will act like they are listening and will do something about it, but then nothing ever happens, or it takes years. They are very reactive not proactive. We understand somethings do not happen overnight, it should not take so long for them to act or us to see change
Review from Operations Dept