First Merchants Employee Reviews
Out of 18347 First Merchants employee reviews, 86% were positive. The remaining 14% were constructive reviews with the goal of helping First Merchants improve their work culture. The Marketing team, with 96% positive reviews, reports the best experience at First Merchants compared to all other departments at the company. The Design team offered the most constructive feedback, with 65% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from HR Dept
Review from Customer Success Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They are open to questions and having meaningful discussions.
Review from HR Dept
I am new but I like the communication and the vision laid out.
Review from Customer Success Dept
Their involvement and care even inside the banking centers.
Review from Customer Success Dept
listening to feed back from us
Review from Sales Dept
Transparent, when appropriate, and engaging.
Review from Sales Dept
What does the leadership team need to get better at?
Communication is very lacking. Many departments seem to operate autonomously and independent of one another, causing confusion and miscommunication between teams, customers, and branches. When changes are made, those with direct seem to be the last to know, or learn it from our customer base.
Review from Customer Support Dept
Promoting from within, communicating with employees, showing compassion, stop being solely focused on sales and start focusing on the client experience.
Review from Sales Dept
Better execution of projects, better alignment of performance with pay
Review from IT Dept
Being transparent, not creating lies to keep employees happy.
Review from Operations Dept
Establishing efficiencies in processes- overhaul all backroom processes. CFG, loan input, credit, etc
Review from Sales Dept
What is the best part about your compensation package?
It is always being reviewed to see if improvements or new offerings can be made.
Review from HR Dept
Compensation is actually on the light side relative to peers, but at a smaller company I understand it.
Review from Customer Success Dept
incentive pay outs , could be more 'profit sharing'.
Review from Sales Dept
Retirement plan that is offered
Review from Customer Success Dept
Employee stock options, 401(k), quarterly bonuses
Review from Admin Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I wish there were more opportunities to earn bonuses. I wish that the amount of PTO days increased each year we stayed on w/ the company
Review from Customer Support Dept
Compensation nationally has not kept in pace with inflation, so it is inherently low. Combined with a position in customer care that requires consistent training in roles above my paygrade, while adding more tasks from those roles to my own, without any meaningful increase in wages or benefits
Review from Customer Support Dept
When my position was evaluated it was lumped in with a general role. My role is complex and requires being a subject matter expert in many areas
Review from Operations Dept
Salary adjustment to come in line with competitors. Salary is at least $20k lower in my area for the same position at a competitor.
Review from Sales Dept
Compensation does not adequately reflect the volume of work and specific responsibilities that are required of one in my position. I believe pay should more directly reward strong performance matched with volume and productivity which varies from person to person and branch to branch.
Review from Customer Success Dept
What are some of the best things about your team?
We have each others backs!
Review from HR Dept
Great people and they all work hard
Review from Customer Success Dept
How nice and caring everyone is
Review from Customer Success Dept
we work together well usually
Review from Sales Dept
All work well together, all women (at this time), have built friendships outside of work as well.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
more than 9-5:00 attitude. more do whatever it takes to get it done
Review from Finance Dept
Sense of what the word team means.
Review from Operations Dept
I believe that separating home life from work discussions will help a ton. Talking about drama at home should not be a topic at work. It makes it extremely difficult to focus on tasks here when the environment is a constant gripe of unrelated topics. Positive professional tones in voice are crucial!
Review from Sales Dept
Loan processors, underwriters, and our entire team need to do a better job of working together. Sometimes we get caught up in the "closing numbers" and forget there are people on the other end of every transaction.
Review from Sales Dept
Their attitude and ethics are on the floor especially at Fishers and N Michigan rd
Review from Product Dept
What is most positive about the culture and environment at your company?
We are encouraged to be ourselves and there is space for everyone
Review from HR Dept
Goals are realistic and work expectations are fair.
Review from Customer Success Dept
Feeling like you have more meaning than just an employee
Review from Customer Success Dept
we have a seasoned staff
Review from Sales Dept
Some things that may be in interest to us are available to interact with through our work with MYLOs or teams calls.
Review from Customer Success Dept
What needs to change to make the company culture better?
More compassion and empathy from management.
Review from Sales Dept
lets get back to the way the company was prior to 2020
Review from Sales Dept
Upper management should not show favoritism to employees within a team.
Review from Operations Dept
I feel my workplace has a very toxic environment, no one is ever happy here always complaining about the pay grade and other employees it needs to change to make it a happier place to work. New employees are always looked down upon
Review from Sales Dept
actually care about your employees not just do things on paper that make it look like you care.
Review from Sales Dept
What did you like most about the interview process?
Met with someone who is my peer, and he gave me good insight into the culture.
Review from Sales Dept
Their response time was quick.
Review from Finance Dept
Everyone was courteous, kind, caring, empathetic and authentic.
What would you improve about your company's interview process?
There aren't any Interviews reviews of First Merchants yet.
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What makes you most happy at work?
Being able to make someone's day
Review from HR Dept
the people and the work I get to do helping clients.
Review from Customer Success Dept
The customers that I see daily
Review from Customer Support Dept
The team and their enthusiasm
Review from Customer Success Dept
happy customers, not crabby customers,
Review from Sales Dept
What's going wrong and how can it be improved?
I feel there is lacking communication between departments and the executive leadership, which tends to cause snowballing issues. Cleaning up communication and offering more flexibility in work. Invest in our tools (ie a CRM, a working phone system, support remote work)
Review from Customer Support Dept
Leadership & initiatives needs to be aligned with the message being given to the public.
Review from Sales Dept
Lack of incentive to excel. Poor performance at the top levels is accepted and great performance is not rewarded. Why even try?
Review from IT Dept
Our speed to accomplish client requests is insanely slow, regardless of how big or small. Our ability to execute at the branch level is embarrassing. Anything that can go wrong typically does, so asking for referrals from clients is painful.
Review from Sales Dept
Back to Basics. Back to customer service. STOP investing in programs that DO NOT WORK. Spend some money and get programs that work WITH us, not us ADAPTING to the program.
Review from Sales Dept
What do you like best about your company?
There aren't any Outlook reviews of First Merchants yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of First Merchants yet.
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