First Merchants Bank Opens in Fitzgerald Neighborhood!

Comparably Awards

For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. read more

This company is accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 1597

TOTAL RATINGS: 46339

CEO: Mark K Hardwick

First Merchants Competitors

First Merchants competitors include U.S. Bank, Regions Bank, Huntington National Bank, PNC and Fifth Third Bank. First Merchants ranks 1st in CEO Score on Comparably vs its competitors. See below how First Merchants compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank

1st

eNPS Rank

2nd

Gender Rank

1st

Diversity Rank

1st

Product Quality

1st

NPS Rank

1st

Pricing Rank

1st

Customer Service

1st

See First Merchants Culture vs Competitors:

First Merchants Competitors
Rank	Company	Score
1	First Merchants	78
2	U.S. Bank	74
3	Regions Bank	72
4	Huntington National Bank	70
5	PNC	68
6	Fifth Third Bank	61

First Merchants Competitors at a Glance

CEO Ratings Comparison

First Merchants' CEO Score Ranks 1st

1597 Employees at First Merchants rate Mark K Hardwick a 82 out of 100, which ranks them 1st out of First Merchants' competitors. Last rating was months ago.

CEO Ratings Comparison
Rank	CEO	Company	Score
1	Mark K Hardwick	First Merchants	82
2	Andrew Cecere	U.S. Bank	75
3	Stephen Steinour	Huntington National Bank	75
4	John M. Turner Jr.	Regions Bank	75
5	William Demchak	PNC	71
6	Greg D. Carmichael	Fifth Third Bank	60

Product Quality Score Comparison

First Merchants Ranks 1st in Product Quality Score

8 Customers rate First Merchants' Product Quality Score a 3.5/5, which ranks it 1st against its competitors.

Product Quality Score Comparison
Rank	Company	Score
1	First Merchants	71
2	PNC	63
3	Huntington National Bank	60
4	U.S. Bank	57
5	Regions Bank	56
6	Fifth Third Bank	51

NPS Comparison

First Merchants Ranks 1st in Net Promoter Score

8 Customers rate First Merchants' Net Promoter Score a 11, which ranks it 1st against its competitors. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend First Merchants to a friend?”.

NPS Comparison
Rank	Company	Score
1	First Merchants	11
2	PNC	4
3	Huntington National Bank	-3
4	U.S. Bank	-8
5	Regions Bank	-13
6	Fifth Third Bank	-29

Pricing Score Comparison

First Merchants Ranks 1st in Pricing Score

7 Customers rate First Merchants' Pricing Score a 3.2/5, which ranks it 1st against its competitors.

Pricing Score Comparison
Rank	Company	Score
1	First Merchants	64
2	PNC	62
3	Huntington National Bank	60
4	U.S. Bank	56
5	Regions Bank	56
6	Fifth Third Bank	50

Customer Service Comparison

First Merchants Ranks 1st in Customer Service

7 Customers rate First Merchants' Customer Service a 3.4/5, which ranks it 1st against its competitors.

Customer Service Comparison
Rank	Company	Score
1	First Merchants	69
2	PNC	62
3	Huntington National Bank	60
4	U.S. Bank	58
5	Regions Bank	58
6	Fifth Third Bank	51

Overall Culture Score Comparison

First Merchants Ranks 1st in Overall Culture Score

1597 Employees rate First Merchants' Overall Culture a 78/100, which ranks it 1st against its competitors. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

Overall Culture Score Comparison
Rank	Company	Score
1	First Merchants	78
2	U.S. Bank	74
3	Regions Bank	72
4	Huntington National Bank	70
5	PNC	68
6	Fifth Third Bank	61

eNPS Comparison

First Merchants Ranks 2nd in Employee Net Promoter Score

1597 Employees rate First Merchants' Employee Net Promoter Score a 23, which ranks it 2nd against its competitors, below Regions Bank. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at First Merchants to a friend?”.

eNPS Comparison
Rank	Company	eNPS
1	Regions Bank	25
2	First Merchants	23
3	U.S. Bank	22
4	Huntington National Bank	4
5	PNC	2
6	Fifth Third Bank	-26

Gender Score Comparison

First Merchants Ranks 1st in Gender Score

1034 Employees rate First Merchants' Gender Score a 79/100, which ranks it 1st against its competitors. The Gender Score tracks how positively women rate their experience at First Merchants.

Gender Score Comparison
Rank	Company	Score
1	First Merchants	79
2	U.S. Bank	75
3	Huntington National Bank	73
4	Regions Bank	72
5	PNC	67
6	Fifth Third Bank	63

Diversity Score Comparison

First Merchants Ranks 1st in Diversity Score

308 Employees rate First Merchants' Diversity Score a 76/100, which ranks it 1st against its competitors. The Diversity Score tracks how positively diverse employees rate their experience at First Merchants.

Diversity Score Comparison
Rank	Company	Score
1	First Merchants	76
2	U.S. Bank	72
3	Regions Bank	69
4	Huntington National Bank	67
5	PNC	63
6	Fifth Third Bank	54

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