First Merchants Culture | Comparably
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First Merchants Claimed Company
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. read more
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EMPLOYEE
PARTICIPANTS
1597
TOTAL
RATINGS
46339

First Merchants Company Culture

First Merchants Culture

This score is derived from employee ratings & reviews
4.5/5
First Merchants' Overall Culture is rated A-

First Merchants CEO

Top 5%Top 5% of Similar Size Companies on Comparably
Mark K Hardwick First Merchants' CEO
Mark K Hardwick
82 /100

Diversity at First Merchants

Top 25%Top 25% of Similar Size Companies on Comparably
B

Diverse employees at First Merchants have rated Team, Manager, and Leadership as the highest categories they have scored

Women at First Merchants

Top 25%Top 25% of Similar Size Companies on Comparably
B

Women at First Merchants have rated Team, Manager, and Executive Team as the highest categories they have scored

First Merchants eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 25%Top 25% of Similar Size Companies on Comparably

Recommend to a Friend?

23

First Merchants employees are 23% more likely to recommend First Merchants as a great place to work

47%Promoters
29%Passives
24%Detractors

First Merchants Company News

Working at First Merchants

Working at First Merchants is rated highly by 1597 employees, across various culture dimensions. First Merchants employees are most satisfied about CEO Rating, Executive Team, and Leadership categories, putting First Merchants’s culture in the Top 15% compared to similar sized companies on Comparably and in the Top 15% compared to other companies in Muncie, IN. See below in detail how working at First Merchants was rated by employees.

Overall Company Culture at First Merchants

A-

Overall Company Culture at First Merchants is rated A-

Last updated months ago

Top
15%

First Merchants ranks in the Top 15% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 1597 Employees

View Results
0
20
40
60
80
100
Marketing
85
Marketing85
Admin
80
Admin80
Finance
80
Finance80
HR
80
HR80
Operations
79
Operations79
Product
79
Product79
IT
78
IT78
Business Dev
77
Business Dev77
Customer Success
77
Customer Success77
Sales
77
Sales77
Customer Support
76
Customer Support76
Legal
76
Legal76
Engineering
70
Engineering70

First Merchants Employee Reviews

Out of 18347 First Merchants employee reviews, 86% were positive. The remaining 14% were constructive reviews with the goal of helping First Merchants improve their work culture.

86%
14%
Positive Reviews86%
Constructive Feedback14%

Positive Reviews From First Merchants Employees

  • What are some of the best things about your team?
    We have each others backs!
  • What is most positive about the culture and environment at your company?
    We are encouraged to be ourselves and there is space for everyone
  • What makes you most happy at work?
    Being able to make someone's day

Constructive Feedback From First Merchants Employees

  • Why do you feel undervalued and what would make you feel better about your compensation?
    I wish there were more opportunities to earn bonuses. I wish that the amount of PTO days increased each year we stayed on w/ the company
  • What does the leadership team need to get better at?
    Communication is very lacking. Many departments seem to operate autonomously and independent of one another, causing confusion and miscommunication between teams, customers, and branches. When changes are made, those with direct seem to be the last to know, or learn it from our customer base.
  • What's going wrong and how can it be improved?
    I feel there is lacking communication between departments and the executive leadership, which tends to cause snowballing issues. Cleaning up communication and offering more flexibility in work. Invest in our tools (ie a CRM, a working phone system, support remote work)

First Merchants Company Information

First Merchants Company Overview

For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach.

First Merchants was founded in 1893 and its current CEO is Mark K Hardwick. Since its inception 133 years ago, First Merchants has grown to 2210 employees.

First Merchants Mission, Vision & Values

First Merchants Mission Statement

To be the most attentive, knowledgeable, and high-performing bank for our clients, teammates, and shareholders.

First Merchants Vision Statement

To enhance the financial wellness of the diverse communities we serve.

First Merchants Values

  • Authentic
  • Driven
  • Collaborative
  • Local Decisions
  • Client Satisfaction
  • Teammates
  • Financial Performance
  • Wellbeing
  • Community Impact

Sustainability and Corporate Social Responsibility at First Merchants

We are driven about attentively enhancing the financial wellness of the diverse communities we serve in an authentically collaborative way. We are looking for people who passionately share that mindset who will help us live our corporate Vision and Mission.

At First Merchants Bank, we work to enhance the financial wellness of the diverse communities we serve. This is much more than a responsibility - it is our passion. Our community impact is deeply connected to who we are. We strengthen our team and our communities by encouraging and enabling our employees to become involved in meaningful volunteer opportunities. Our teammates actively engage with our communities by serving on the boards of nonprofits, conducting financial wellness workshops, and volunteering.

By offering substantial college tuition reimbursement, ongoing training, and professional development opportunities, we further invest in our employees' education and personal growth.

Our Culture
We are a team of associates who support and expect superior results from our company and ourselves. Accountability and execution is the foundation of our success.

Our Core Values
Client Satisfaction: Focus on the client in all that we do.
Teamwork: Teams make better decisions.
Local Decisions: Make decisions locally…stay close to the client.
Integrity: Maintain the highest standards with clients, associates, communities and stakeholders.
Quality: Provide predictably superior execution.
People: Respect and value people as our competitive advantage.
Financial Performance: We operate profitable lines of business to benefit our stakeholders.
Balanced Risk: Balance value creation with value preservation.
Credit: Manage the credit we extend.

We're committed to our communities.
At First Merchants, community commitment has been our philosophy since day one. It’s more than words; it’s how we do business. We are bankers working with customers in the cities, towns and communities in which they live, and we support and encourage our employees’ active involvement.

Our First Merchants Serves program encourages volunteer efforts with a unified message of service. The company offers paid time off Community Days for our team to use on organized Community Day programs. Dozens of employees participate each year, serving organizations like the Animal Rescue Fund, First Choice for Women, Read to Succeed, Salvation Army's Distribution Cheer, the Make-A-Wish Foundation, Operation Feed, Gleaners Food Bank of Indiana, Little Red Door Cancer Agency, and more.

Headquarter200 E Jackson St
Muncie, IN 47305
United States of America
Websitewww.firstmerchants.com/
Founding Date1893
Tel765-747-1500
Company StatusPublic
StockFRME
Jobswww.firstmerchants.com/about/careers
Social Sites
  • First Merchants Private Wealth 2024 The Long View
  • What makes a community bank? It's really a place where we can welcome the community in our doors and that we can provide financial advice. The bank has been here since 1893. It's survived the depression, world wars, the financial crisis. During that crisis, we started talking about how much we needed our community, but also how much our community really needed us. We believe that First Merchants is a staple in the backyards of the places where our employees and our customers live and work. As part of our Corporate Social Responsibility effort, we've developed five pillars: 1) Employee Empowerment 2) Community Investment and Charitable Giving 3) Financial Wellness 4) Community Home Lending 5) Diversity, Equity and Inclusion
  • The Long View 2022 Business Vision illustrates how First Merchants Private Wealth Advisors team helps clients build long-term financial success.
  • First Merchants Team Statement: We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging.

First Merchants Employees

First Merchants has 2210 employees. 1597 employees at First Merchants have reviewed First Merchants across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 1597 First Merchants employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at First Merchants are generally satisfied with their total compensation at First Merchants, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at First Merchants are extremely happy with their team. 1597 Participants grade the quality of their coworkers an A+. The majority believe the meetings at First Merchants are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at First Merchants believe the environment at First Merchants is positive. Most Participants believe the pace of work at First Merchants is comfortably fast. About 82% of the employees at First Merchants work 8 hours or less.

Overall, the employees at First Merchants are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
First Merchants employees generally work 8.4 hrs a day
Work Hours
A Day in the Life
Employees at First Merchants report the work pace is comfortably fast
Work Pace
A Day in the Life
91% of First Merchants employees look forward to interacting with their team every day
Coworkers
A Day in the Life
First Merchants employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
81% of First Merchants employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
First Merchants employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
88% of First Merchants employees call their work environment positive
Environment

Joining First Merchants - Employee Onboarding

The prevailing opinion from Comparably users in Muncie, IN about their company is that it was somewhat prepared on their first day. Muncie, IN employees concluded that their overall onboarding experience was positive. 73% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

First Merchants KPIs and OKRs

Employees’ understanding of First Merchants' KPIs and OKRs is essential for its success. Out of 1597 First Merchants employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1352 have said yes.

AnswerPercent
Yes85%
No15%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes0%
No0%
Are the KPIs/OKRs for your department clear?

First Merchants CEO & Leadership

Mark K Hardwick First Merchants' CEO
82 /100

First Merchants CEO Awards and Recognitions

Best CEOs 2025 (Large Companies)
Best CEOs 2024 (Large Companies)
Best CEOs 2023 (Large Companies)
Best CEOs for Women 2023 (Large Companies)

First Merchants’s CEO Mark K Hardwick started in this role in 1997. Mark’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Muncie, IN. With a high CEO score, Mark K Hardwick has won the Best CEOs in 2025. First Merchants’s CEO is highly regarded especially by Native American employees, employees in the Marketing department, and Asian or Pacific Islander employees. However, Non-Binary employees, employees in the Engineering department, and employees in the Legal department have a less favorable view of the CEO and believe there is room for improvement. Compared to First Merchants’s competitors, Mark K Hardwick ranks right above U.S. Bank CEO Andrew Cecere. Under K Hardwick’s leadership, First Merchants employee respondents are most happy about their Executive Team and the company’s Leadership. Compensation and Perks And Benefits are two areas, according to respondents, where First Merchants could stand to see real improvement.

First Merchants Leadership

The First Merchants Executive Team is rated an “A+” and led by CEO Mark K Hardwick, Senior Vice President and Chief Information Officer Stephan H. Fluhler, and CEO Mark K Hardwick

  • Mark K Hardwick  CEO / President

    Mark K Hardwick CEO / President

    Mark K. Hardwick currently serves as the Chief Executive Officer of First Merchants Corporation and First Merchants... read more

  • Stephan H. Fluhler Senior Vice President and Chief Information Officer

    Stephan Fluhler is the Senior Vice President and Chief Information Officer of First Merchants Bank. He began his career... read more

  • Mark K Hardwick CEO

    Mark K. Hardwick currently serves as the Chief Executive Officer of First Merchants Corporation and First Merchants... read more

  • Steven C. Harris Chief Human Resources Officer

    Mr. Harris joined the company in March 2016 as Director of Talent Development. He was promoted to Senior Vice President... read more

  • Mike Hurst Senior Vice President, Regional Commercial Banking

    Michael Hurst is the President of Region Banking with First Merchants Bank, a position he has held since 2021. Prior to... read more

  • Michael Joyce President, Private Wealth Advisors

    Michael Joyce joined First Merchants in 2011 as the Director of Business Banking, a line of business he started for the... read more

  • Michele M. Kawiecki Executive Vice President and Chief Financial Officer

    Michele Kawiecki currently serves as Executive Vice President and Chief Financial Officer for First Merchants... read more

  • Chad W. Kimball Senior Vice President and Chief Risk Officer

    Chad W. Kimball is Senior Vice President and Chief Risk Officer of First Merchants Corporation. Chad has more than 20... read more

  • Tim Mackay President, Mortgage

    Tim MacKay came to First Merchants Bank through our recent acquisition of Level One Bank. He will be leading the First... read more

Diversity & Inclusion at First Merchants

Diverse employees at First Merchants score the company 76/100 across various culture categories, placing First Merchants in the Top 25% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at First Merchants across various culture dimensions.

We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds.

Ranked Culture the Highest

Women 90/100
Department - Marketing
Men 82/100
Department - Admin
Diverse Employees 81/100
Department - IT

Ranked Culture the Lowest

Women 77/100
Department - Customer Success
Men 72/100
Department - Customer Support
Diverse Employees 71/100
Department - Business Development

First Merchants Perks & Benefits

First Merchants Employee Benefits Preparing for the Future Retirement Income & Savings Plan 401(k) Employee Stock Purchase Plan Tuition Reimbursement Keeping Employees and Families Healthy Health Insurance Prescription Drug Insurance Dental Insurance Vision Insurance Wellness Program Health Savings Account Protecting Life and Income Life / Accidental Death & Dismemberment Insurance Voluntary Life /Accidental Death & Dismemberment Insurance (Employee, Spouse, and Dependent Coverage) Long Term Disability Short Term Disability Critical Care Insurance Accident Insurance Flexible Spending Accounts Balancing Work / Personal Life PTO – Vacation and Sick Holidays Bereavement EEO Employer/Vet/Disabled

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Performance Bonus
  • Tuition Reimbursement
  • Employee Stock Purchase Plan

Office Perks

  • Legal Assistance
  • Work From Home Policy

First Merchants PTO

First Merchants' PTO and Vacation policy typically gives 20-30 days off a year.

AnswerPercent
Flex Time0%
Vacation Policy0%
Office Meals0%
401k Contribution0%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No0%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo0%
$1000 -$1500/mo0%
$500 -$1000/mo0%
Less than $500/mo0%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Frequently Asked Questions regarding First Merchants

What is First Merchants address?

First Merchants location is at 200 E Jackson St

Who is the CEO of First Merchants?

First Merchants CEO is Mark K Hardwick, their score by employees is 82

What are the salaries in First Merchants

The average salary for employees in First Merchants is 60000$

What is First Merchants eNPS?

The eNPS for First Merchants is 23

What is First Merchants revenue?

First Merchants revenue is $206M

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