B+
78/100
First Merchants Bank Opens in Fitzgerald Neighborhood!
First Merchants Claimed Company
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. read more
First Merchants Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Being able to make someone's day
Review from HR Dept
the people and the work I get to do helping clients.
Review from Customer Success Dept
The customers that I see daily
Review from Customer Support Dept
The team and their enthusiasm
Review from Customer Success Dept
happy customers, not crabby customers,
Review from Sales Dept
Helping customers feel satisfied, comfortable and safe with their banking/financial needs.
Review from Customer Success Dept
I'm happiest at work when I've helped a client! It could be anything from opening an account, setting up mobile banking for them, switching their direct deposit to us, or helping them with an issue they're having. It is nice to hear " I really appreciate you helping me"
Review from Customer Support Dept
I feel appreciated and part of a team.
Review from Admin Dept
Feedback and supporting my manager and teammates.
Review from IT Dept
learning, accomplishments, and seeing my team develop.
Review from Finance Dept
The fact that I am making a positive difference in the lives of my co-workers and clients.
Review from Customer Support Dept
Getting to work with a great team
Review from Finance Dept
The nice customers and the nice people that I work with!
Review from Customer Support Dept
Being able to learn from and help my coworkers.
Review from Customer Success Dept
collaboration and satisfaction in a job well done
Review from Operations Dept
I'm challenged to find new solutions to issues.
Review from Operations Dept
I love what I do, the fact that I feel I have a place on the team and within the company, and I love the people that I get to work with.
Review from IT Dept
My coworkers make me the most happy.
Review from Sales Dept
Getting the job done without any major issues.
Review from IT Dept
Getting as many Saturdays off as possible. I feel I am working most Saturdays.
Review from Customer Success Dept
What's going wrong and how can it be improved?
I feel there is lacking communication between departments and the executive leadership, which tends to cause snowballing issues. Cleaning up communication and offering more flexibility in work. Invest in our tools (ie a CRM, a working phone system, support remote work)
Review from Customer Support Dept
Leadership & initiatives needs to be aligned with the message being given to the public.
Review from Sales Dept
Lack of incentive to excel. Poor performance at the top levels is accepted and great performance is not rewarded. Why even try?
Review from IT Dept
Our speed to accomplish client requests is insanely slow, regardless of how big or small. Our ability to execute at the branch level is embarrassing. Anything that can go wrong typically does, so asking for referrals from clients is painful.
Review from Sales Dept
Back to Basics. Back to customer service. STOP investing in programs that DO NOT WORK. Spend some money and get programs that work WITH us, not us ADAPTING to the program.
Review from Sales Dept
We are no longer allowed puzzle books or crochet. We are not allowed blankets or soft plushie decorations. We are discouraged from using heat pads. Calling in sick counts against us. VTO and our 5-minute grace time were taken away. We are discouraged and penalized for socializing with other teams.
Review from Customer Success Dept
Negative talk all round needs to stop.
Review from Operations Dept
Nothing is wrong, I am just not excited about going to work every day, and I don't think that would change regardless of my job. I like my job, I'm just not excited about it day in and day out.
Review from Finance Dept
THE PAY IS TOO LOW FOR THE WORK AND EFFORT PUT INTO THE JOB.
Review from Operations Dept
would like work (WFH) - flexible or 3 days a week
Review from Operations Dept
I work very hard every day and do not get paid for the amount of work I actually do on a daily basis.
Review from Operations Dept
I'm more neutral than anything. Not excited but not dreading it.
Review from Operations Dept
Consistency, teamwork, compensation for workload
Review from Operations Dept
sometimes i feel like when i express what is wrong management just kinda brushes it off and makes excuses for them and i feel like sometimes our branch is not staffed accordingly
Review from Customer Success Dept
It is hard to focus at work. I feel filled with rage when rules the company have inforced are not being followed. I started a year ago and it has been a tough journey to feel valued as a worker here. Our customer cliental is also very gripey and angry and tons of smoking cigarettes on the premises.
Review from Sales Dept
We have staff members that have been late, sleeping on the teller line, ignoring customers and when brought to the manager they said well she is pregnant so we have to watch what we say..
Review from Sales Dept
We need to hire some quality support staff and get rid of those who consistently have issues.
Review from Sales Dept
I wish my position was a little more exciting the work I do can get boring.
Review from Operations Dept
Since I have been here at First Merchants the branches have received three pay raises. Since I have moved to the back office I have not seen any pay raise for the back-office workers. I feel that we in the back-office work just as much as the branches do and should receive the same incentives
Review from Operations Dept
the negative environment that management brings to the facility could be better.
Review from Sales Dept
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