B+
78/100
First Merchants Bank Opens in Fitzgerald Neighborhood!
First Merchants Empresa Reclamada
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. leer más
First Merchants Outlook Employee Reviews
All
Positive
Constructive
¿Qué te hace más feliz en el trabajo?
Being able to make someone's day
Revisión Review del Departamento de HR · Publicado hace 10 meses
the people and the work I get to do helping clients.
Revisión Review del Departamento de Customer Success · Publicado hace 10 meses
The customers that I see daily
Revisión Review del Departamento de Atención al Cliente · Publicado hace 10 meses
The team and their enthusiasm
Revisión Review del Departamento de Customer Success · Publicado hace 10 meses
happy customers, not crabby customers,
Revisión Review del Departamento de Ventas · Publicado hace 10 meses
Helping customers feel satisfied, comfortable and safe with their banking/financial needs.
Revisión Review del Departamento de Customer Success · Publicado hace 10 meses
I'm happiest at work when I've helped a client! It could be anything from opening an account, setting up mobile banking for them, switching their direct deposit to us, or helping them with an issue they're having. It is nice to hear " I really appreciate you helping me"
Revisión Review del Departamento de Atención al Cliente · Publicado hace 10 meses
Feedback and supporting my manager and teammates.
Revisión Review del Departamento de IT · Publicado hace 10 meses
learning, accomplishments, and seeing my team develop.
Revisión Review del Departamento de Finanzas · Publicado hace 10 meses
Getting to work with a great team
Revisión Review del Departamento de Finanzas · Publicado hace 10 meses
Being able to learn from and help my coworkers.
Revisión Review del Departamento de Customer Success · Publicado hace 10 meses
collaboration and satisfaction in a job well done
Revisión Review del Departamento de Operaciones · Publicado hace 10 meses
I love what I do, the fact that I feel I have a place on the team and within the company, and I love the people that I get to work with.
Revisión Review del Departamento de IT · Publicado hace 10 meses
I'm challenged to find new solutions to issues.
Revisión Review del Departamento de Operaciones · Publicado hace 10 meses
The fact that I am making a positive difference in the lives of my co-workers and clients.
Revisión Review del Departamento de Atención al Cliente · Publicado hace 10 meses
Getting the job done without any major issues.
Revisión Review del Departamento de IT · Publicado hace 10 meses
I feel appreciated and part of a team.
Revisión Review del Departamento de Administración · Publicado hace 10 meses
Getting as many Saturdays off as possible. I feel I am working most Saturdays.
Revisión Review del Departamento de Customer Success · Publicado hace 10 meses
My coworkers make me the most happy.
Revisión Review del Departamento de Ventas · Publicado hace 10 meses
The nice customers and the nice people that I work with!
Revisión Review del Departamento de Atención al Cliente · Publicado hace 10 meses
¿Qué está mal y cómo se puede mejorar?
I feel there is lacking communication between departments and the executive leadership, which tends to cause snowballing issues. Cleaning up communication and offering more flexibility in work. Invest in our tools (ie a CRM, a working phone system, support remote work)
Revisión Review del Departamento de Atención al Cliente · Publicado hace 10 meses
Leadership & initiatives needs to be aligned with the message being given to the public.
Revisión Review del Departamento de Ventas · Publicado hace 10 meses
Lack of incentive to excel. Poor performance at the top levels is accepted and great performance is not rewarded. Why even try?
Revisión Review del Departamento de IT · Publicado hace 10 meses
Our speed to accomplish client requests is insanely slow, regardless of how big or small. Our ability to execute at the branch level is embarrassing. Anything that can go wrong typically does, so asking for referrals from clients is painful.
Revisión Review del Departamento de Ventas · Publicado hace un año
Back to Basics. Back to customer service. STOP investing in programs that DO NOT WORK. Spend some money and get programs that work WITH us, not us ADAPTING to the program.
Revisión Review del Departamento de Ventas · Publicado hace un año
We are no longer allowed puzzle books or crochet. We are not allowed blankets or soft plushie decorations. We are discouraged from using heat pads. Calling in sick counts against us. VTO and our 5-minute grace time were taken away. We are discouraged and penalized for socializing with other teams.
Revisión Review del Departamento de Customer Success · Publicado hace un año
Negative talk all round needs to stop.
Revisión Review del Departamento de Operaciones · Publicado hace un año
Nothing is wrong, I am just not excited about going to work every day, and I don't think that would change regardless of my job. I like my job, I'm just not excited about it day in and day out.
Revisión Review del Departamento de Finanzas · Publicado hace un año
THE PAY IS TOO LOW FOR THE WORK AND EFFORT PUT INTO THE JOB.
Revisión Review del Departamento de Operaciones · Publicado hace un año
would like work (WFH) - flexible or 3 days a week
Revisión Review del Departamento de Operaciones · Publicado hace un año
I'm more neutral than anything. Not excited but not dreading it.
Revisión Review del Departamento de Operaciones · Publicado hace un año
sometimes i feel like when i express what is wrong management just kinda brushes it off and makes excuses for them and i feel like sometimes our branch is not staffed accordingly
Revisión Review del Departamento de Customer Success · Publicado hace un año
It is hard to focus at work. I feel filled with rage when rules the company have inforced are not being followed. I started a year ago and it has been a tough journey to feel valued as a worker here. Our customer cliental is also very gripey and angry and tons of smoking cigarettes on the premises.
Revisión Review del Departamento de Ventas · Publicado hace un año
I wish my position was a little more exciting the work I do can get boring.
Revisión Review del Departamento de Operaciones · Publicado hace un año
Since I have been here at First Merchants the branches have received three pay raises. Since I have moved to the back office I have not seen any pay raise for the back-office workers. I feel that we in the back-office work just as much as the branches do and should receive the same incentives
Revisión Review del Departamento de Operaciones · Publicado hace un año
the negative environment that management brings to the facility could be better.
Revisión Review del Departamento de Ventas · Publicado hace un año
We have staff members that have been late, sleeping on the teller line, ignoring customers and when brought to the manager they said well she is pregnant so we have to watch what we say..
Revisión Review del Departamento de Ventas · Publicado hace un año
I work very hard every day and do not get paid for the amount of work I actually do on a daily basis.
Revisión Review del Departamento de Operaciones · Publicado hace un año
We need to hire some quality support staff and get rid of those who consistently have issues.
Revisión Review del Departamento de Ventas · Publicado hace un año
Consistency, teamwork, compensation for workload
Revisión Review del Departamento de Operaciones · Publicado hace un año
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