Massage Envy Employee Reviews

My boss at massage envy Anne hires me for $40 an hour I worked 5-7 mths for her she never paid the $40 dollars an hour she paid $28 dollars an hour the reason I stayed that long with her is because she told me she just bought the place and to bear with her she’ll pay me then after 7 mths I was fi

Revisión Publicado hace un mes

The franchise owner, Rhiannon Bransford only cares about her money and has no interest in assisting her employees or clients. Whenever you try to talk with her about a concern, she is very disrespectful and hostile. The environment is so unprofessional and dreary.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 2 meses

Was hired based on an ad for an assistant manager for full time. Found out after I got hired that it was for a front desk position and I didn't get full time hours. The manager kept cutting my hour. One week I didn't even get 25.

Revisión Publicado hace 3 meses

It has definitely had its ups and downs, but it’s one of the more professional environmen

Revisión Publicado hace un año

Since each store is individually owned, you don't work for corporate. Each owner is different so people need to find out more about working for the location near them. My owner is fantasic.

Revisión Publicado hace un año

Their willingness to discuss and learn

Revisión Publicado hace un año

Very flexible with my work schedule.

Revisión Publicado hace un año

The direct management is fantastic. Always there when needed. Making it a great place to work at.

Revisión Publicado hace 3 años

They are very understanding and make me feel comfortable

Revisión Publicado hace 3 años

My management team is very employee aware, they are understanding while also being clear with correction. They are avaliable and approachable and I always feel heard

Revisión Publicado hace 3 años

They need to dress a bit more professional and carry themselves in a way that makes clients as well as employees feel confident in them.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 2 meses

Checking with employees about how things are with the manager.

Revisión Publicado hace 3 meses

communication with employees, respecting employees

Revisión Publicado hace 4 meses

COMMUNICATION. There is such an incredible lack of communication, or just complete negligence. I can't tell anymore.

Revisión Publicado hace 8 meses

They need to have a thorough background in esthetics snd massage therapy. How is a clinic manager supposed to coach therapists if they don't know anything about massage. Clinic manager said therapists shouldn't be doing glute work. Glutes are the most important part of massage!

Revisión Publicado hace 8 meses

free monthly massage from therapist of your choice

Revisión Publicado hace 4 meses

i get a service every month

Revisión Publicado hace un año

Most spas don't offer as many benefits as my location does. Medical, dental, 401K, and many bonus opportunities to earn more. I am a full time therapist and make over $80,000 per year.

Revisión Publicado hace un año

There was none except a free monthly service

Revisión Publicado hace un año

Recieving fully compensated services bi-monthly

Revisión Publicado hace 2 años

The level at which you can gain benefits is not achievable by most employees without significant burn out. Which then puts you under the required hours and you lose said benefits. Lowering the required full time hours would help. Having payroll done correctly would also help.

Revisión Publicado hace 2 años

Better pay and maybe giving back by getting lunch every now and then

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

I'm esthetician with years under my belt and I get paid less than the massage therapists, I am treated so disrespectfully as well as the rest of the staff. They make us feel very expendable, I am constantly running out of supplies and having to wait weeks to get supplies I need.

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

I feel like I'm only there to make money for the franchise owners. They don't seem to value their employees for anything more than their ability to generate revenue.

Revisión Publicado hace 3 años

They need to do better

Revisión Publicado hace 4 años

The massage therapist are amazing!

Revisión Publicado hace 3 meses

The staff are wonderful, we all get along really well. It's the upper management that is a constant issue for all of us.

Revisión Publicado hace 6 meses

I love most of my coworkers, both service providers and those on the front desk. Cannot say the same for management/corporate.

Revisión Publicado hace 8 meses

Their passion for the craft and their dedication to the customers

Revisión Review del Departamento de Customer Success · Publicado hace un año

We have a lot of experience and we do very good massage work together

Revisión Publicado hace un año

Coworkers need to be more inviting when new workers come on board. They also need to be more quiet in the hallways and in treatment rooms.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 2 meses

more communication & meetings to discuss efficiency

Revisión Review del Departamento de Ventas · Publicado hace 2 años

We recently gain several new employees and were having issues with consistency in cleaning our rooms before they arrived. I have asked for a refresh for all employees on room cleanings and the answer I received was a packet of procedures to be signed. No hands on check ins. No constructive solution.

Revisión Publicado hace 2 años

Meetings should be help more frequently. The DM dors not do enoughy

Revisión Publicado hace 2 años

Hire a manager and more service providers

Revisión Review del Departamento de Ventas · Publicado hace 3 años

There are a few nice and friendly workers there. I enjoy interacting with and helping my clients.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 2 meses

Staff/coworkers are wonderful and supportive

Revisión Publicado hace 6 meses

My coworkers and I try to stay positive and upbeat but when most of us are mistreated and it affects our livelihoods, it's hard to keep up morale.

Revisión Publicado hace 8 meses

The positive is definitely the clients and the massage therapist bc we understand what it is like. But I wish it was more understanding and positivity from the leaders and management and front desk

Revisión Review del Departamento de Producto · Publicado hace un año

The community is like a family

Revisión Publicado hace un año

New staff is needed to make it better

Revisión Publicado hace 2 años

much better management and support

Revisión Publicado hace 2 años

Take better care of customers, employees and both of their needs. Focus on service rather than sales. If you are written up as an employee you might not have knowledge of said write up and your personal information will be shared without knowledge. Speaking from my personal experience as did occur

Revisión Publicado hace 4 años

I got written up with no knowledge or was made aware of. Personal information was shared about my mental health "crisis" without my knowledge.

Revisión Publicado hace 4 años

Diversity, not being made to feel like you have to change to be taken seriously

Revisión Review del Departamento de Ventas · Publicado hace 4 años

I thought it was going to be a better job

Revisión Publicado hace 7 días

I enjoyed the tour of the building. Briana was professional and seemed glad I was joining the team.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 2 meses

I'm neutral on this matter.

Revisión Publicado hace 3 meses

It was a fairly quick process, but that comes with its cons. It was too fast.

Revisión Publicado hace 8 meses

It was fine just average

Revisión Publicado hace 8 meses

I had to wait two weeks before I was even allowed to put on the schedule because Massage Envy corporate drags their feet and does not care how long it takes the therapist to be allowed to work

Revisión Publicado hace un año

being clear and transparent about pay

Revisión Publicado hace un año

I got mislead about most of my duties, didn't really get the chance to debate anything or ask questions. I got lied to about most of my benefits and oppertunities.

Revisión Review del Departamento de Ventas · Publicado hace 4 años

need contact with someone to answer questions

Revisión Review del Departamento de Producto · Publicado hace 6 años

just try to be polite over the phone to new potential empolyees

Revisión Review del Departamento de Ventas · Publicado hace 6 años

I enjoy helping my clients feel their best.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 2 meses

I get to see my favorite coworkers, sometimes favorite clients.

Revisión Publicado hace 8 meses

Seeing the clients and my co workers. I enjoy staying to myself because I am always booked, but I like a small hello and conversation every now and then.

Revisión Review del Departamento de Producto · Publicado hace un año

I just love being a massage therapist for a living

Revisión Publicado hace un año

Peaceful environment with reapect for one another

Revisión Publicado hace un año

The manager needs to learn better customer service skills and better team management.

Revisión Publicado hace 3 meses

Management and training other than memberships

Revisión Publicado hace 2 años

The constant turn around at the company has lead to many clients being frustrated and canceling memberships and the lack of communication with lack of an in house manager has employees at a loss when issues arise. An email does not help with a problem needing solved at the front desk in that moment.

Revisión Publicado hace 2 años

The management team is broken therefore, business cannot flow properly bad business equals no cloents or employees for that matter. The employee turnover rate is ridiculous, as well as the amount of inactive memberships they have And why there's no respect from management for anyone

Revisión Publicado hace 2 años

The company is so unprofessional and unhelpful

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

free massages all the employees recieve

Revisión Publicado hace 6 años

The fact that we are able to help so many people out every day with things like pain or injuries they have sustained. Making a difference in their lives makes it all worthwhile.

Revisión Publicado hace 8 años

Management who know the profession

Revisión Publicado hace 9 años

most improved would be management

Revisión Publicado hace 6 años

Attitude is probably number one. Training is number two

Revisión Review del Departamento de Ventas · Publicado hace 8 años

Better managers and pay

Revisión Review del Departamento de Administración · Publicado hace 8 años

Full employer-paid health insurance and PTO

Revisión Publicado hace 9 años