Massage Envy Environment Employee Reviews

Staff/coworkers are wonderful and supportive

My coworkers and I try to stay positive and upbeat but when most of us are mistreated and it affects our livelihoods, it's hard to keep up morale.

The positive is definitely the clients and the massage therapist bc we understand what it is like. But I wish it was more understanding and positivity from the leaders and management and front desk

Review from Product Dept

The community is like a family

Some therapist and estheticians are nice

Everyone is helpful and caring.

Clients are happy about being there

good collaboration and communication. enjoy everyone's company. care about personal and health issues

service providers that are kind and create positive spirits

Review from Sales Dept

Fda, lead, and the business manager

The attempt at raising moral through small holiday activities. But that feels like a cover to the actual issues that if fixed would positively affect the whole clinic and things would run much smoother.

I had a complaint about my massage. I was taken off yhe books and its been 14 days. They still havent setteled this. Im not getting paid and my manger has no idea how long it will take.

My co-workers are like a family subtracting management

Review from Operations Dept

The most positive thing are my fellow therapists we lift eachother up when management tears us down.

Review from Operations Dept

The employees like their work and the clients are generally nice to work with.

The customers are positive and relaxed

Review from Admin Dept

The coworkers are mostly friendly and supportive of each other, and makes the job more fun.

Everything! People that care about people.

We all think alike and good communication w each other

Clients truly appreciate the work

Review from Customer Success Dept

New staff is needed to make it better

much better management and support

Take better care of customers, employees and both of their needs. Focus on service rather than sales. If you are written up as an employee you might not have knowledge of said write up and your personal information will be shared without knowledge. Speaking from my personal experience as did occur

I got written up with no knowledge or was made aware of. Personal information was shared about my mental health "crisis" without my knowledge.

Diversity, not being made to feel like you have to change to be taken seriously

Review from Sales Dept

My manager is extremely judgmental, rude, and gossips about their employees.

Review from Operations Dept

Our management is a stereotypical high school clique. They don't communicate with the service providers, and actively sabotage anyone not in "the loop."

Review from Sales Dept

Managers need to have better structure for their employees.

Review from Sales Dept

we need more staff. and management who are appreciative of all that is done around here.

Review from Sales Dept

The employees should be treated better.

Review from Sales Dept

The manager needs to stand up for her employees against the unit manager. The owner of the franchise needs to be make individuals accountable for their actions.

Review from Sales Dept

Less gossip among coworkers. Needs more openness and unity between front desk and management with therapist and estheticians.

Review from Sales Dept

They need a lot of change. They were the rudest people i have ever met. I heard them talk about me, they talked about each other, and almost every massage therapist. It was extremely toxic and I wouldn't ever tell anyone to work there.

Review from Sales Dept

There is a huge pressure on sales. It can be stressful when your clinic is not doing well.

Review from Admin Dept

The staff was beyond ill-trained and regularly created problems for therapists rather than serving as an ally in customer service. Clients I had been working with for years began inquiring as to the competency of the front desk staff due to the front desk staff’s lack of knowledge and poor service.

Review from Operations Dept