Massage Envy Employee Reviews

It has definitely had its ups and downs, but it’s one of the more professional environmen

Since each store is individually owned, you don't work for corporate. Each owner is different so people need to find out more about working for the location near them. My owner is fantasic.

literally one of the most unoraganized businesses i have ever worked at and i hope to never work in a place like this again.

I was lied to about my pay. I was lied to about my hours. I was lied to about being on call. I was lied to about many things.

Lack of communication, incorrect paychecks multiple times, months without management, poor planning when it comes to restocking, owners seem all about money and not about your comfort as an employee.

Their willingness to discuss and learn

Very flexible with my work schedule.

The direct management is fantastic. Always there when needed. Making it a great place to work at.

They are very understanding and make me feel comfortable

My management team is very employee aware, they are understanding while also being clear with correction. They are avaliable and approachable and I always feel heard

COMMUNICATION. There is such an incredible lack of communication, or just complete negligence. I can't tell anymore.

They need to have a thorough background in esthetics snd massage therapy. How is a clinic manager supposed to coach therapists if they don't know anything about massage. Clinic manager said therapists shouldn't be doing glute work. Glutes are the most important part of massage!

communicating to employees, especially when it comes to scheduling

Creating a comfortable environment for all employees

Communication, and having a team in general. Our leadership has been 2 people at multiple locations and us having no location manager for 8 months now.

i get a service every month

Most spas don't offer as many benefits as my location does. Medical, dental, 401K, and many bonus opportunities to earn more. I am a full time therapist and make over $80,000 per year.

There was none except a free monthly service

Recieving fully compensated services bi-monthly

Service benefits and discounted products

The level at which you can gain benefits is not achievable by most employees without significant burn out. Which then puts you under the required hours and you lose said benefits. Lowering the required full time hours would help. Having payroll done correctly would also help.

Better pay and maybe giving back by getting lunch every now and then

Review from Operations Dept

I'm esthetician with years under my belt and I get paid less than the massage therapists, I am treated so disrespectfully as well as the rest of the staff. They make us feel very expendable, I am constantly running out of supplies and having to wait weeks to get supplies I need.

Review from Operations Dept

I feel like I'm only there to make money for the franchise owners. They don't seem to value their employees for anything more than their ability to generate revenue.

They need to do better

The staff are wonderful, we all get along really well. It's the upper management that is a constant issue for all of us.

I love most of my coworkers, both service providers and those on the front desk. Cannot say the same for management/corporate.

Their passion for the craft and their dedication to the customers

Review from Customer Success Dept

We have a lot of experience and we do very good massage work together

Every single one of us hate our job

more communication & meetings to discuss efficiency

Review from Sales Dept

We recently gain several new employees and were having issues with consistency in cleaning our rooms before they arrived. I have asked for a refresh for all employees on room cleanings and the answer I received was a packet of procedures to be signed. No hands on check ins. No constructive solution.

Meetings should be help more frequently. The DM dors not do enoughy

Hire a manager and more service providers

Review from Sales Dept

Being more gentle with peoples feelings. Understanding coworkers boundaries. Knowing your postion and what your capable of. Gossiping.

Review from Sales Dept

Staff/coworkers are wonderful and supportive

My coworkers and I try to stay positive and upbeat but when most of us are mistreated and it affects our livelihoods, it's hard to keep up morale.

The positive is definitely the clients and the massage therapist bc we understand what it is like. But I wish it was more understanding and positivity from the leaders and management and front desk

Review from Product Dept

The community is like a family

Some therapist and estheticians are nice

New staff is needed to make it better

much better management and support

Take better care of customers, employees and both of their needs. Focus on service rather than sales. If you are written up as an employee you might not have knowledge of said write up and your personal information will be shared without knowledge. Speaking from my personal experience as did occur

I got written up with no knowledge or was made aware of. Personal information was shared about my mental health "crisis" without my knowledge.

Diversity, not being made to feel like you have to change to be taken seriously

Review from Sales Dept

It was a fairly quick process, but that comes with its cons. It was too fast.

It was fine just average

The days were able to come to an agreement and the explanation of how everything is supposed to work

Review from Product Dept

How quickly my schedule was opened up

They hired me, and I got the job

I had to wait two weeks before I was even allowed to put on the schedule because Massage Envy corporate drags their feet and does not care how long it takes the therapist to be allowed to work

being clear and transparent about pay

I got mislead about most of my duties, didn't really get the chance to debate anything or ask questions. I got lied to about most of my benefits and oppertunities.

Review from Sales Dept

need contact with someone to answer questions

Review from Product Dept

just try to be polite over the phone to new potential empolyees

Review from Sales Dept

I get to see my favorite coworkers, sometimes favorite clients.

Seeing the clients and my co workers. I enjoy staying to myself because I am always booked, but I like a small hello and conversation every now and then.

Review from Product Dept

I just love being a massage therapist for a living

Peaceful environment with reapect for one another

Taking care of a wide variety of clients and not having to stress about filling my books.

Management and training other than memberships

The constant turn around at the company has lead to many clients being frustrated and canceling memberships and the lack of communication with lack of an in house manager has employees at a loss when issues arise. An email does not help with a problem needing solved at the front desk in that moment.

The management team is broken therefore, business cannot flow properly bad business equals no cloents or employees for that matter. The employee turnover rate is ridiculous, as well as the amount of inactive memberships they have And why there's no respect from management for anyone

The company is so unprofessional and unhelpful

Review from Operations Dept

They need to work on management

free massages all the employees recieve

The fact that we are able to help so many people out every day with things like pain or injuries they have sustained. Making a difference in their lives makes it all worthwhile.

Management who know the profession

most improved would be management

Attitude is probably number one. Training is number two

Review from Sales Dept

Better managers and pay

Review from Admin Dept

Full employer-paid health insurance and PTO