
Communication. Investing in the development of their managers.
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Being around sports and all the excitement that goes with the fans/guest.
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Management does ZERO performance reviews, on their managers. I've never felt appreciated of valued by my Regionals.
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Upper management. There needs to be a change at the top. Problems are a direct reflection form the lack of leadership at the top. Attitude reflects leadership, a lot of piss poor attitudes, especially at the GM level.
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Communication. Staff members need to be held accountable. I went to terminate an employee who has repeatedly no called and no showed her shifts, which in turn affected the overall performance of the team and hindered guest experience, and was told I cold not term her by my GM.
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