Support from within the team of agents
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compensation is base on statistics.
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Contact the agent before finishing the statistics on the agent.
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Complex support issues and little agent experiences in soft-skills by difficult and inpatient customers with little Admin skills.
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Expectations on training and work as an agent with direct contact with customers, by phone, chat or mail.
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Most are aware of the difficulties and special the corona restructures within the agent's team, but many other people are not respecting the mouth coffer while walking through the corridors.
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