Vivint Outlook Employee Reviews | Comparably
Vivint Empresa Reclamada
Vivint, an NRG company, is a leading smart home and security provider in the United States, delivering an integrated smart home system with in-home consultation, white-glove professional installation and support, and award-winning 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves over 2 million customers throughout the United States. leer más
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589
Calificaciones
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7958
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Vivint Outlook Employee Reviews

¿Qué te hace más feliz en el trabajo?

Helping other people every day

Revisión Publicado hace un año

I truly enjoyed vivint when the cared about each work -home life balance. This hasent been the case for 2 years.

Revisión Publicado hace 2 años

Having the freedom to make my schedule flexible enough to continue to live my life productively.

Revisión Publicado hace 2 años

It's a creative outlet, it is a place where I feel I am stimulated, challenged and constantly learning and improving.

Revisión Publicado hace 3 años

I have a fair amount of autonomy and believe my responsibility level reflects my contribution.

Revisión Publicado hace 3 años

Getting the sale after a hard day

Revisión Publicado hace 3 años

The work life balance is amazing

Revisión Publicado hace 4 años

We all feel very motivated do our job the best way we can when we have a good training program.

Revisión Review del Departamento de Ventas · Publicado hace 4 años

The flexibility and freedom of crafting my own schedule

Revisión Publicado hace 4 años

doing a good job on an install or helping a customer

Revisión Publicado hace 4 años

Having a satisfied customer confident my expertise has solved their challenges

Revisión Publicado hace 5 años

Compensation, free lunch and coworkers

Revisión Publicado hace 5 años

Freedom to learn and make mistakes. It's hard to grow if you don't have room to try. If you are interested in a project, you can help with it--people aren't stuck in a routine.

Revisión Publicado hace 5 años

I finding money on the ground

Revisión Publicado hace 5 años

Just knowing what I’m doing makes the job easier to d

Revisión Publicado hace 5 años

Freedom to innovate. No Micro Managing

Revisión Publicado hace 6 años

A suitable work area, hot & cold drinks provided free, lunch was provided free prior to COVID. I am provided with the items that I need to do my job well.

Revisión Publicado hace 6 años

Every day brings new challenges and new opportunities to push myself to be better.

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

Developing software for our embedded devices, interacting with my team peeps.

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

I work on good products that provide security to families.

Revisión Review del Departamento de Producto · Publicado hace 6 años

¿Qué está mal y cómo se puede mejorar?

Follow through on requests and be truly interested in the employees contributions!

Revisión Publicado hace 4 años

Not enough customer being accommodating in the necessary situations

Revisión Publicado hace 4 años

Dont take my money and make false promises and bs

Revisión Publicado hace 4 años

From my perspective, Vivint is doing well as a company. In my job area, I do not see anything that needs improvement.

Revisión Publicado hace 5 años

There are a lot of comments of our sales team lying to customers about billing and things they get. I am not sure if we know who these individuals are, but I don't think we should lie to a customer to get a sale

Revisión Publicado hace 6 años

TOo many changes and continual asking to do more and change.

Revisión Review del Departamento de Producto · Publicado hace 6 años

Organization could be improved. Communication between all departments could be improved.

Revisión Publicado hace 6 años

Communication. The departments aren't communicating with each other which means we can't communicate properly to the customers. Instead of working together, departments blame each other for the mishaps of the workplace which makes for unhealthy competitiveness and frustration in the workplace.

Revisión Publicado hace 6 años

It's good most of the times, but there are times I'm assigned tasks that I need to slog through to get done.

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

If management actually listened and gave a care about employee concern.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 6 años

Everything is going wrong. The environment is terrible, the training is awful, the supervisors are super unhelpful and never around and the pay is so little compared to all the work we are given.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 6 años

We are expected to do so many things we cant even get close to good.The customers hate us most of the time there is no help to be had because they are in the same boat.The managers are saying one thing but there is no way to do it on the clock.I work off the clock so much just to keep up as best asn

Revisión Review del Departamento de Operaciones · Publicado hace 7 años

vivint is struggling with its sales model; what's worked for the last 5-ish years isn't sustainable. the company mostly sees this, but it needs to happen faster. we should almost give our cameras away for free and then offer awesome services on top of the cameras.

Revisión Review del Departamento de Ingienería · Publicado hace 7 años

Management all the way around

Revisión Review del Departamento de Ventas · Publicado hace 7 años

Recently, the VP of customer excellence and the new leadership in customer solutions have switched tracks to prioritize profits over people, including customers and employees. Burnout and high turnover are inevitable unless dramatic changes are made or the leaders are replaced.

Revisión Publicado hace 7 años

Managers need to stop thinking they know everything and trust in their teams more

Revisión Review del Departamento de HR · Publicado hace 8 años

slow things down and focus on the employees and they will take care of the customers

Revisión Review del Departamento de Atención al Cliente · Publicado hace 8 años

everything is going wrong. the company needs to be run better

Revisión Review del Departamento de Operaciones · Publicado hace 8 años

no major problem just better work conditions

Revisión Review del Departamento de Atención al Cliente · Publicado hace 8 años

We need to improve our customer NPS score, and my dept. specifically is heavily micro-managed.

Revisión Review del Departamento de HR · Publicado hace 8 años

¿Qué es lo que más te gusta de tu empresa?

Great people who offer a top shelf product and service. In a recurring revenue business not all customers are happy as some want to skip out on their commitment. That can result in negative feedback on a fairly solid company. Vivint has a great culture and work environment. People focused.

Revisión Publicado hace 6 años

They are invested in my success.

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

The management team, the new products we're always developing, openness, integrity and passion of everyone there.

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

Forward thinking with qualified people and strong leaders.

Revisión Review del Departamento de Producto · Publicado hace 6 años

The fact that we help our customers find peace of mind through high quality smarthome equipment.

Revisión Review del Departamento de HR · Publicado hace 6 años

I love that our products actually help people. We make a difference

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

Provide customers with integrated service solutions.

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

It's willingness to put the well being of its employees first

Revisión Publicado hace 6 años

I enjoy working for an organization that is motivated by innovation. Coming out with new ideas based on the technology makes us competitive in the industry.

Revisión Review del Departamento de HR · Publicado hace 6 años

They put the employee first. There is a good work/life balance

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

The employees are top notch!

Revisión Publicado hace 6 años

Culture, my company enables me to be my best self.

Revisión Publicado hace 6 años

The incentives and the potential to grow.

Revisión Publicado hace 6 años

how they treat their employees, they seem to really care about their workforce.

Revisión Review del Departamento de HR · Publicado hace 6 años

The people I work with including my managers.

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

Lots to do, having a real impact, opportunities to show outcomes.

Revisión Review del Departamento de Producto · Publicado hace 6 años

The vast array of products/services that we offer, along with the driving force to always make things better

Revisión Review del Departamento de HR · Publicado hace 6 años

We make good products for people to contribute to their safety and peace of mind. That's priceless...

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

Good compensation and great benefits, and things seem to keep getting better

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

The value it brings to any community

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

¿Qué es lo que más te gustaría ver mejorado en tu empresa?

Working from home being more flexible when it is time to return to the office. WFH hours generally put in far more than 40 hours a week, so the company often gets more work than they pay for when employees work from home. They need a way to monitor productivity and eliminate underperformers WFH.

Revisión Publicado hace 6 años

Nothing that I can think of.

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

A better health plan with lower out-of-pocket costs.

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

Better collaboration between teams in different locations.

Revisión Review del Departamento de Producto · Publicado hace 6 años

The ability for each internal organization to more fully work together for the betterment of the whole. Less shilos.

Revisión Review del Departamento de HR · Publicado hace 6 años

Some of the internal groups being created are a bot too political for my liking. Businesses should be apolitical.

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

Better at prototyping and evaluating projects. Don't jump in quick and then later shut the whole thing down.

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

Benefits improvement especially during this time where we are working from home and have been for awhile.

Revisión Publicado hace 6 años

An improvement towards internship programs.

Revisión Review del Departamento de HR · Publicado hace 6 años

I would like to see better heath benefits

Revisión Publicado hace 6 años

The toilet paper in the office is pretty cheap. Not pleasant to use.

Revisión Publicado hace 6 años

We need overtime available and we need more retention.

Revisión Publicado hace 6 años

More stability , dont make so many changes or cuts to workforce, gives a bad rap in the industry.

Revisión Review del Departamento de HR · Publicado hace 6 años

I would love to stay remote after covid.

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

Better planning and consistency in strategy and direction.

Revisión Review del Departamento de Producto · Publicado hace 6 años

More collaboration within my team, not having such an overloaded plate (as far as work goes) so there is a bit of room for team culture

Revisión Review del Departamento de HR · Publicado hace 6 años

Honestly? I'm not really sure. Weekly movie night?

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

Stock compensation could be improved

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

Increased ways to improve technical skills

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

More focus on developing all levels of leaders in the organization.

Revisión Review del Departamento de HR · Publicado hace 6 años

Review Sentiment at Vivint

74
74%
26
26%

About Vivint's Outlook

B+
77/100

Where This Score Ranks Vivint's Outlook

TOP
20%

In the Top 20% of 1226 similar size companies on Comparably

?

Not enough ratings to compare against companies in Salt Lake City

2nd

2nd place versus 4 competitors rated on Comparably

Vivint's Outlook is scored a B+ by 1048 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” Vivint's Outlook score is an accurate reflection of their overall culture score, with employees rating Outlook to be similar to Vivint's overall culture sentiment. Use the filters below to understand Vivint employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated 2 days ago.

Rate Outlook the Highest

  • Tenure - 1 to 2 Years
    +15%
  • Ethnicity - African American/Black
    +14%
  • Department - Marketing
    +10%

Rate Outlook the Lowest

  • Department - Customer Support
    -9%
  • Department - Admin
    -7%
  • Department - Operations
    -4%

How Vivint's Outlook Score is Calculated

FILTER RATINGS BY

Results from 540 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

79
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantástico22%
Bueno43%
Neutral21%
Malo11%
Terrible3%
How do your customers perceive your company?
AnswerPercent
76%
No24%
Are you typically excited about going to work each day?
×
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