Working At Vivint - Ask a Question | Comparably
Vivint Claimed Company
Vivint, an NRG company, is a leading smart home and security provider in the United States, delivering an integrated smart home system with in-home consultation, white-glove professional installation and support, and award-winning 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves over 2 million customers throughout the United States. read more
EMPLOYEE
PARTICIPANTS
583
TOTAL
RATINGS
7931
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Q&A With Vivint Employees

We’ve generated an innovative work environment where you’ll do the best work of your career.

How employees describe working at Vivint

THE SALES TACTICS AND CUSTOMER SERVICE REPRESENTATIVE THEY LIE AND PLAY WITH YOUR INTELLIGENCE IN ORDER FOR YOU TO ORDER THE SERVICES

I would like to speak to someone in charge of this company

Customer service needs improvement now.

Overall Service has been poor. Temporary fixes never permanent fixes and no service is perfect. They don't isolate the trouble to prevent this from happening again so the problem continues to reoccur

Honor your word! Educate your employees . Conduct honest professional business

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What it's like to work at Vivint

  • Vivint employees generally work 9.0 hrs a day
  • Employees at Vivint report the work pace is comfortably fast
  • On a typical day, employees at Vivint have 4+ meetings
  • 88% of Vivint employees look forward to interacting with their team every day
  • Vivint employees most often take unlimited paid vacation and sick days each year
  • 83% of Vivint employees report they are happy with their work life balance
  • Vivint employees typically get valuable feedback on how to improve at work Every Week
  • 85% of Vivint employees call their work environment positive

Q&A With Vivint Employees

Asked to all employees at Vivint

  • Pretty good

  • Fair, but not what is proclaimed to be.

  • If you're an hourly employee, it's good. If you're salaried, it's a different story. Me and all the managers I worked with worked over 50+ hrs in the office every week. I averaged 60-70 hrs per week.

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Asked to all employees at Vivint

  • Background check 100% of the time, and the possibility of drug testing if necessary.

  • Yes on both

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Asked to all employees at Vivint

  • Business attire

  • Business Casual

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Asked to all employees at Vivint

  • Top Employee Response

    7, though mostly my doing

  • 3

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Asked to all employees at Vivint

  • How well the upper management supports the employees and the customer base.

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Asked to all employees at Vivint

  • Paid lunches at the office

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Asked to all employees at Vivint

  • Fake it til you make it. That includes smiling.

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Asked to all employees at Vivint

  • Casual, jeans and a tee are totally acceptable

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Asked to all employees at Vivint

  • There is only one plan but it is a pretty good plan

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Asked to all employees at Vivint

  • Lunch, get togethers

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Asked to all employees at Vivint

  • Diverse, creative, motivated

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Asked to all employees at Vivint

  • Collaboration, humility, self motivation, passion

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Asked to the Engineering Department at Vivint

  • Very helpful

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Asked to all employees at Vivint

  • 1 week

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Asked to all employees at Vivint

  • 1 day

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Asked to all employees at Vivint

  • Investment in employees learning and great work culture

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Asked to all employees at Vivint

  • Depends on you particular manager

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Asked to all employees at Vivint

  • They handle them pretty good, could be better at it.

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Asked to all employees at Vivint

  • Pretty good

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Asked to the Admin Department at Vivint

  • There is room for you to grow or change departments.

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Asked to all employees at Vivint

  • Top Employee Response

    What's your sales pitch?

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Asked to all employees at Vivint

  • STAR method

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Asked to all employees at Vivint

  • Misleading

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Asked to the HR Department at Vivint

  • 50+ hours per week to be successful

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Asked to the HR Department at Vivint

  • Reactive and the opposite of forward-thinking/progressive/tech-savvy

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Curious about what work's like at Vivint?

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Should I work at Vivint?

55% of Vivint employees would encourage their friends to become coworkers, whereas 20% are neutral and 25% would not recommend working at Vivint to their friends.

30
eNPS Score
55%Promoters
20%Passive
25%Detractors

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